Account Manager - Distribution Reseller Segment

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Company Overview
Brother Canada is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, the brand is renowned for award‑winning printers, sewing machines, P‑touch labelers, and more. Brother Canada was established in 1960, is headquartered in Dollard‑des‑Ormeaux, Quebec, and is a wholly owned subsidiary of Brother International Corporation and Brother Industries Limited.

Role Overview

Reporting to the Manager, B2B Sales, the Account Manager – Distribution and Reseller Segment will focus on managing our distribution channel and mid‑level reseller partners while identifying and qualifying potential resellers that can be moved to the hypergrowth segment. You will own and execute the distribution and specific mid‑level reseller grouping strategy, ensuring monthly forecast targets and key KPIs are met. The role requires strong communication skills to relay insights and key learnings to the business, along with the ability to plan, adapt, and drive quarterly and monthly business cycles.

Duties & Responsibilities

• Develop tactical plans to identify growth opportunities within reseller and distribution accounts.
• Manage business relationships with key stakeholders, including vendor managers, buyers, marketing managers, business owners, and decision makers.
• Drive end‑user sales by owning and executing high‑level strategy for grouping of high‑potential resellers within our existing partner base.
• Deliver and achieve monthly, quarterly, and yearly sales targets and KPIs for channel partners.
• Ensure consistent monthly communication on the distribution segment to the executive level.
• Handle account escalations, finding effective solutions autonomously while keeping internal stakeholders informed and adhering to Brother’s high‑level initiatives.
• Coordinate and lead interdepartmental meetings to support strategic initiatives.
• Provide regular updates on account activities, opportunities, and impacts on the business.
• Collaborate with Brother US counterparts around North American special pricing opportunities.
• Track and manage market development funds.

Experience & Qualifications

• University or college degree in business or related field (an asset).
• 3–5 years in channel account management with proven success in achieving KPIs and driving strategy.
• Strong understanding of IT channel account management planning and business development process.
• Knowledge of distribution channel.
• Excellent verbal, written, and presentation skills.
• Results‑driven with a commitment to quality and innovation.
• Market intelligence experience in monitoring market shifts and adjusting account plans accordingly.
• Proficiency in Microsoft Excel and PowerPoint, with strong analytical and data‑driven decision‑making skills.
• Critical thinker with a solution‑focused mindset and curiosity to challenge norms.
• Willing to travel up to 20 %.
• Bilingual. Proficiency in both written and verbal English communication is essential for effective correspondence with clients, suppliers, business partners, and colleagues beyond Quebec.

Additional Details For This Role

• Hybrid Work Setting – Flexibility to work remotely or in the office enhances work‑life balance and strengthens our sense of Brother Community and Team Spirit.

Our Benefits

We believe benefits should empower you to thrive at work and beyond. Our health and wellness benefits include medical, dental, vision, mental health support, financial advisors, and fitness programs. We offer flexible vacation, personal days, summer hours, and a company‑wide holiday shutdown for real downtime. Our retirement plan includes matching contributions, and we provide additional perks such as a TFSA and mortgage benefits. Growth opportunities are supported through development programs like LinkedIn Learning, tuition reimbursement, and personalized plans. Team celebrations and recognition programs keep wins noticed and rewarded.

Our Mission, Vision & Culture

Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. Our strategic culture drivers—accountability, authenticity, boldness, and excellence—enable us to consistently deliver on our vision, mission, and shared values.

About Where We Work

Brother Canada’s head office and distribution centre are located in Montreal’s West Island, with additional sites in Mississauga, Ontario and Richmond, British Columbia. Teams work across marketing, sales, customer experience, HR, IT, finance, supply chain, and more, collaborating coast‑to‑coast and with Brother Americas—all at your side.