Description
About this opportunity
At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Corporate Security is an integral component of Meridian’s Risk Management function. The department is responsible for overseeing physical safety and security across the entire Meridian portfolio, which includes Meridian Credit Union, motusbank, and Meridian OneCap (collectively referred to as “Meridian”). This involves managing security from all origination channels, collaborating with operational leaders to mitigate risk, and supporting key internal and external stakeholders in activities directly related to Corporate Security.
Reporting to the Manager of Corporate Security, this role is designed to collaborate with the Senior Investigator, the Manager of Corporate Security, and the Fraud Management & Corporate Security (“FMCS”) team. The primary responsibilities include :
- Responding to External Agency Requests (“EAR”s).
- Assisting with investigations.
- Conducting proactive intelligence gathering.
- Completing daily reports.
- Liaising with law enforcement both proactively and reactively.
Is this role right for you? In this role, you will :
Fulfill EARs by gathering information requested by entities such as law enforcement or the Canada Revenue Agency (“CRA”). Log and track these requests while adhering to legislated timelines and maintaining a high degree of confidentiality.Support internal investigations by making recommendations based on key findings and effectively concluding all investigations.Monitor and track Branch / Treasury discrepancies; identify emerging trends and risks.Maintain records of correspondence received and actions taken to enable trend and pattern analysis, proactively identifying solutions to recurring issues.Assist in developing training materials and quick reference guides to support partners in resolving Corporate Security-related issues (e.g., Emergency Situations, Robbery).Run SQL reports and support automatic daily reporting for FMCS and AML teams to help identify areas for further investigation.Provide support and coverage, as required, to the Fraud Management and AML Teams.Monitor media sources (e.g., police reports, news articles, wanted lists) to identify potential risks, recording and reporting findings where appropriate.Maintain the FMCS Watchlist and Blocklist, adding content as appropriate from external and internal sources.Support the de-marketing (withdrawal of financial services) of high-risk members to ensure the safety of staff and members.Complete video footage requests from internal and external sources.Support the team and partners during emergencies.Identify opportunities to eliminate redundant processes and practices that benefit our internal partners.Resolve outstanding issues, incidents, and requests within the scope of the role, minimizing interruptions and impacts on Member Service.Represent the FMCS by providing the highest level of quality service to all users, focusing on ownership and effective follow-up.Participate in and provide input for presentations and team meetings.Manage expectations by providing timely responses to all concerns when applicable; bring matters to resolution as soon as possible, escalating where appropriate.Stay informed about industry trends and best practices to enhance the level of service provided to Meridian employees.Assist in making recommendations to branches and corporate offices based on physical threat assessments.We’d love to work with you if you have the following skills and abilities :
Thorough understanding of financial products, services, operational policies, and delivery systems, including organizational structure and risk management methodologies.Proficiency in Microsoft Excel, Word, and PowerPoint.Strong analytical skills; experience with data manipulation tools such as SQL is an asset but not mandatory.Experience with PowerBI is an asset.Understanding of the Privacy Act and Criminal Law.Familiarity with various types of information requests from external agencies is desired.Proven ability to manage multiple assignments and competing priorities.Commitment to the organization by actively supporting its values and demonstrating alignment with its goals.Strong analytical and problem-solving skills to identify deficiencies in reporting and compliance procedures / policies and make recommendations for solutions.Ability to perform investigations and draw conclusions in complex situations.Excellent written and oral communication skills, with a proven ability to :Clearly articulate observations and recommendations in an organized and understandable format for the target audience.Prepare and write reports, including detailed recommendations and summaries.Strong communication skills when interacting with internal partners and other stakeholders.Requires tact and diplomacy to :Respond to inquiries from internal partners (Branch, Business Banking, or Operations), external partners (government agencies, law enforcement, etc.), internal auditors / regulators, and members.Discuss compliance issues or matters with internal partners and regulators.Assist the Manager of Corporate Security in disseminating changes to policies and procedures throughout the organization or clarifying existing ones when necessary.Maintain continuous communication with other team members to ensure the successful operation of their functions.Office Location : 3280 Bloor Street West, Toronto. This is a hybrid work opportunity.
Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of semi-monthly regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.
What's in it for you?
We have an inclusive and collaborative working environment that encourages teamwork, creativity, curiosity, and celebrates success!We provide you with the tools and technology needed to delight your candidates and clients!You will get to work with and learn from diverse industry leaders and colleagues, who have hailed from top organizations.Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues.This is not your typical "corporate" job. We work hard and we have fun!Who we are :
Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.
Find our story here :
