Solutions Architect (Amazon Connect)Miratech • Ontario, Ontario, Canada
Solutions Architect (Amazon Connect)
Miratech • Ontario, Ontario, Canada
30+ days ago
Job type
- Full-time
Job description10 years of experience architecting or selling products and services within CX / Contact Center ecosystems. 2 years of hands-on professional services experience designing and implementing CCaaS solutions with a strong emphasis on Amazon Connect . Proven expertise in integrating Amazon Connect with key technologies such as CRM platforms (e.g. Salesforce) WFM and speech analytics. In-depth hands-on experience with the AWS ecosystem (e.g. Lambda S3 DynamoDB Lex) is required; AWS Certification (e.g. Solutions Architect Associate) is highly preferred. Strong understanding of Customer Experience transformation initiatives including the design and implementation of BOTs and AI solutions within Amazon Connect . Strong communication and organizational skills with the ability to present architectural concepts clearly to both clients and internal teams manage multiple priorities effectively and work independently. Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program. Work From Anywhere Culture : make the most of the flexibility that comes with remote work. Growth Mindset : reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values : join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.
We seek an experienced Solutions Architect to transform customer experiences by designing and deploying cutting-edge cloud-based contact center solutions. The primary purpose of this role is to serve as our expert in architecting end-to-end customer experience (CX) solutions powered by Amazon Connect . You will be responsible for integrating Amazon Connect with the broader AWS ecosystem and third-party technologies to create seamless scalable and intelligent contact center operations that deliver measurable business value.
Responsibilities :
- Serve as the subject matter expert on Amazon Connect working with enterprise clients to understand their challenges and goals and then develop customized solution proposals that clearly articulate the benefits and technical approach.
- Analyze complex business requirements and design comprehensive technical architectures that integrate Amazon Connect with CRM systems (e.g. Salesforce Service Cloud) AWS services (Lambda Lex DynamoDB) and other customer experience tools.
- Create detailed project estimates including costs timelines and resource needs for the implementation migration and optimization of Amazon Connect solutions.
- Develop complete solution designs covering Amazon Connect architecture contact flows data integration plans and security considerations to guide successful deployments.
- Support sales teams by answering deep technical questions proposing innovative solutions built on Amazon Connect to client challenges and enhancing our technical proposals.
- Stay updated on Amazon Connect and AWS service innovations working with our partners to incorporate new features like AWS AI services Wisdom and Voice ID into our solutions.
- Perform other duties as may be required consistent with the purpose of this role.
Qualifications :
We offer :
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work : No
Employment Type : Full-time
Key Skills
Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting
Experience : years
Vacancy : 1
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Solution Architect • Ontario, Ontario, Canada
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