Bilingual Project Manager, Workplace Infrastructure and Patient Monitoring

At Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology. We are searching for people who want to join us in building “Technology for Life”.

The bilingual (French and English) Project Manager manages the installations of Workplace Infrastructure (WPI) and Monitoring projects within Canada. They act as Project Manager for WPI and other modalities, and provide advanced technical implementation, consulting, and sales support, including 3D drawings. They execute site assessments, design consulting, implementations, analysis and troubleshooting, and technical support at customer sites. Their actions and problem resolutions should support and focus on customer satisfaction and maximizing revenue.

Main Accountabilities:

• Responsible for Project Management for WPI projects within Canada , including defining project organization and defines roles, creating and presenting project implementation plans with tasks and milestones and defining next steps including establishment of the project team, develops and designs proper documentation to complete project deliverables in a timely manner, and coordinating and monitoring progress to plan and adjusts plans as required.
• Acts as technical consultant in field implementations and service escalations for WPI products , and finds solutions to fulfill customer requirements.
• Attends pre-installation site visits and provides on-going technical guidance as requested by General Contractor (structural/mechanical/electrical reviews), attends pre-RFP site visits to assess the site’s technical requirements above the finished ceiling Installation Lead when 3rd party installers are utilized, including communicating technical installation requirements and managing customer communication while on-site, acts as the Commissioning Lead including troubleshooting and resolutions for deficiencies, and develops project implementation checklists to ensure all tasks are completed prior to leaving site (including 3rd party parts and services that are included in Draeger’s total scope of work)
• Reviews Datasheet and CAD drawings with the customers , including creating the 3D files for Lubeck, Germany, Draeger Global Head Office, requesting the datasheet preparation, verifying the datasheets received back with our 3D-file, looking for changes/errors, etc., reviewing and presenting Datasheets, 3D drawings and room layouts with customers.
• Works closely with Clinical and Technical peers , as well as Sales to assess customer environment, recommend technical strategy for implementation of products for optimal results to customer optimizing their use of our equipment, including preparing Technical Installation Plan per project, participating in review meetings with site, finalizing the design phase of the implementation work plan and ensuring other team members align their activities to produce the desired outcomes, and developing and updating documentation regarding pre-site requirements, including the Rough-in Documents for each WPI product
• Assists in the technical portions of RFP’s , including providing expertise and completion of technical specifications, managing special RFP requests that are technical in nature, and working with Luebeck to create the CDS request and the overall proposed solution
• Coordinates problem solving issues for the customer and Draeger, including confirming orders, coordinating invoicing, delivery, training, and service requirements, and coordinating customer needs (eg. 3D Tool, Plans and Drawings)

Education:

• Biomedical, Mechanical and/or Electrical, certification or equivalent

Related Experience:

• Minimum of 5 years of experience in lead technical support role required.
• Experience in dealing with or selling to General Contractors, Planners, C-Level, Biomed and Clinicians

Special Competencies/Certifications:

• Demonstrates aptitude for learning new technologies and/or instructing others.
• PMP or other project management experience is desirable.
• Effective communication skills (verbal and written).
• Bilingual (French and English) fluency preferred.
• Results oriented with quality focus.I'd rather Required than Preferred
• Team player with effective interpersonal skills who can work effectively with personnel in various departments, at various levels and in various locations to achieve the objectives of the organization.
• Consistently demonstrates professionalism
• Demonstrated commitment to customer satisfaction
• Good understanding of electronics, electrical, and mechanical applications.
• Workplace Infrastructure skills and knowledge of 3D tools would be an asset
• Must be able to read and understand diagrams, schematics, and specifications.
• Valid Driver’s License and acceptable driving record.
• Valid international travel documents.

Working Conditions:

• This is deemed to be a Safety Sensitive position, where performance limitations (due to substance use, for example) could result in an incident or situation with the potential for high consequences. Therefore, you may be subject to post- employment drug or alcohol screenings, for example, prior to performing work at customer sites.
• Must be able to work in a hospital environment.
• Lifting and carrying objects under 25lbs. Heavier objects would require additional assistance.
• Standing, walking, sitting.
• Grasping and manipulating objects.
• Use of ladders.Work usually in a climate-controlled environment.
• Travel by vehicle or air to customer locations involving routine hazards estimated to be 25% or greater, as necessary.

In North America, Draeger employs over 1, employees working in our major sites in the United States and Canada (in the US: Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada: Mississauga, ON), including our Sales and Service workforce employees from coast to coast.

Our field based Sales and Service workforce, located across Canada, is focused on building and strengthening long term relationships with our customers in the delivery of Draeger’s exceptional portfolio of Medical and Safety products and solutions.

Draeger is an equal opportunity employer and is committed to a diverse workforce. All candidates are encouraged to apply regardless of race, ancestry, colour, ethnic origin or place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other prohibited ground under applicable provincial human rights legislation.

Dräger is a leading international company in the fields of medical and safety technology. Whether in clinical applications, in industry, mining or emergency services: Dräger products protect, support and save lives. That's what our more than 16, employees have been striving for - every day for almost years.