Parts Technician / Advisor

Parts Technician / Advisor

LOCATION : Dartmouth, Nova Scotia

EMPLOYMENT TYPE :

1 Vacancy

Full-time, Permanent

TOTAL REWARDS OVERVIEW :

• Competitive compensation; Salary + Quarterly bonus opportunity
• Annual salary increase opportunity
• Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
• Paid Vacation and Paid Personal Days
• Employer Matching Retirement Savings Plan

SUMMARY :

The Parts Technician will be responsible for assisting with the daily operations of the Parts department including delivering optimal customer service and parts knowledge to internal (Rentals, Sales and Service Departments) and external customers.

This position performs a variety of duties including providing price quotations, checking inventory for product availability, providing delivery dates to customers and verifying prices.

ABOUT YOU :

• Strong verbal and written communication skills and demonstrated ability to work well with individuals within and outside of the organization
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to prioritize and organize workload in a fast-paced environment
• Basic mathematical skills
• Able to work efficiently as a part of a team as well as independently
• Able to effectively communicate with all other departments in the facility
• Detail-oriented individual with a strong work ethic and positive team attitude

POSITION REQUIREMENTS / QUALIFICATIONS :

Education / Certification :

• High School Diploma or Equivalent
• Valid driver’s license with a clean driver’s abstract
• Must have a forklift license or willing to obtain

Experience :

• 3-5 years’ experience in a heavy equipment, construction or automotive parts and / or service environment
• 2-3 years’ experience in Inventory Management
• Strong computer skills including Microsoft Office and ERP / Inventory Management systems
• Mechanical aptitude or previous exposure to heavy equipment parts

POSITION RESPONSIBILITIES :

• Provide customer service to both internal and external customers to meet their parts needs in alignment with the company’s parts protocols and processes
• Receive parts requests from customers in person, through the internal Order Confirmation Process, by phone or email and respond with a quote or information in a timely manner
• Receive, provide and issue purchase orders and receipts of goods
• Research availability of parts, either within the facility or from other resources as necessary
• Search part numbers using a computer or standard catalogue
• Mark materials with identifying information to communicate parts allocations to service work orders
• Maintain communication with Shipping / Receiving, suppliers and customers to ensure efficiency within the parts department
• Provide and maintain accurate back order reports
• Effectively sell and cross-sell parts referencing active campaigns or promotions
• Complete all applicable inventory, work orders, PO’s, receipts of goods entry and put stock away
• Participate in required inventory cycle counts and provide back-up support to other parts department employees as required
• Participate in training to remain up to date on products represented by JJE and new / revised protocols
• Process a variety of reports in written and electronic form (e.g.

requisitions, paperwork, reports, etc.) to distribute information and / or materials to appropriate parties.

• Assist the Rentals, Sales and Service Departments in scheduling by meeting regularly to communicate status of parts orders
• Other duties as assigned by your Manager
• On-call coverage as required

WHY WORK AT JJE?

• Talented, dedicated and passionate team to work with
• Exceptional best-in-class products and service offerings for our customers
• Charitable Giving Program
• Educational Scholarship Program
• Tuition Reimbursement
• Employee & Family Assistance Program (EAP)

Our Core People Values

Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

WHO WE ARE :

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US.

Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a proud subsidiary of Federal Signal Corporation.

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If you are looking for a new opportunity, then we at Joe Johnson Equipment welcome your application.

We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.

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