Help Desk Technician - Bi-Lingual French

We need someone fluent in French Canadian Level 1 Support. Candidates would be living in Ontario Canada who speak French Canadian are welcome to apply.

THE ROLE

To support our evolution and expand our team, we are looking for a 1st line Helpdesk Technician to work in our local team as part of our wider Helpdesk.

As our new team member, you will be supported with a structured training plan and guided by supportive colleagues in a friendly environment. You will in turn react flexibly to changing requirements and be a reassuring first point of contact for our customers in any situation.

KEY RESPONSIBILITIES

• To handle technical queries received by phone calls / email / customer center
• To redirect any calls for other areas of the business to the correct area
• Provide 1st line trouble shooting support for all company products
• Find root causes of issues and communicate appropriately to internal / external customers
• Schedule Field Service Engineer visits as required
• Manage Field Service events through to completion
• Order and track service parts required to resolve customer issues
• Manage time and materials cases from quotation through to invoicing
• Find opportunities to improve our service and highlight them correctly.
• Work with the wider team to learn and further develop problem solving techniques.
• Remote

YOUR PROFILE ESSENTIAL