Scrum Master

Full Time Permanent

Hybrid, Oakville

Working in the Microservices and Integration group within Digital Technology, the Scrum Master will be part of a Product Squad responsible for continuous delivery of evolving technology products. The role is focused on serving the needs of the squad and supporting the team in achieving their goals. They will continuously evolve the Agile capabilities of the squad, focus on team dynamics and continuous improvement and will remove impediments to success. Scrum Masters will partner with the Product Owner to enable the squad to meet the business priorities.

What you’ll do

• Advises, coaches, and leads Agile teams on Agile values, practices, and processes and ensures that the Agile team is fully functional, productive, and focused on the sprint goal. Is considered the squad expert in Agile practices and processes.
• Proactively supports the Product Owner to ensure team is focused on sprint goals
• Helps the team create value and products with quality. Clears the runway so that the team can meet the quarterly objectives. Working with the team, creates the tools to measure success and recognize progress
• Recognizes areas of strength and improvement by employing appropriate coaching and development techniques for team member
• Strives for continuous improvement both for self and for the team. Recognizes opportunities for automation and other tools & processes so that the team can deliver more effectively
• Contributes to improve agile management best practices within the Chapter and Enterprise to help maintain and promote agile management practices
• Identifies dependencies with other teams and determines how to manage those dependencies without impacting the progress of the team
• Participates and collaborates in cross functional planning sessions to raise milestones, issues, dependencies, etc.
• Provides a high level of relationship management; resolving conflicts and enabling discussions between stakeholders, management, co-workers and team members with varied interests.
• Rigorously facilitates communication and collaboration inside and outside the teams.
• Provides feedback, coaching and mentoring to team members while also contributing the same to the Scrum Master community of practice.
• Fosters a continuous learning environment helping teams to inspect and adapt.
• Prepares and delivers Executive level presentations; facilitates workshops; handles complex questions from varied audiences.
• Facilitates the decision-making process; is proactive in taking the initiative and the lead for identifying and resolving issues.
• Leads outcome based Agile events—scrum, sprint review, planning and retrospective meetings promoting efficiency and collaboration
• Fosters close collaboration across all team members and encourages cross-training and support.
• Applies a structured approach to problem-solving, understands the context and impact of risks and issues, and takes real measures toward resolutions
• Participates in an Agile Chapter center of excellence and will have opportunity to coach and mentor Scrum Masters and learn from others

What you bring

Domain Expertise:

• 3+ years of relevant work experience with Agile and Scrum
• Certified Scrum Practitioner (CSM) or Certified Scrum Coach (CSC) or equivalent formal education in Agile is an asset
• Specific experience in Agile methodologies such as SAFe is an asset

Agile/Digital Experience:

• Knowledgeable about various Agile methodologies and experienced in coaching Scrum and Kanban teams
• Delivery or software development background
• Education in Computer Science or similar is preferred
• Experience with Atlassian suite(JIRA/Confluence) preferred

Individual Skills:

• Strong communication skills – Able to propagate information promptly, clearly, and unambiguously
• Team Leadership–experienced in assessing and driving necessary actions to improve results
• Ability to foster a positive team dynamic
• Excellent problem-solving, organizational and analytical skills, with the ability to coach and mentor all roles on a Scrum team
• Skilled in building relationships and navigating through organizational layers
• Ability to scale thinking and analysis from strategic to detail and vice versa
• Executive presence; strong facilitation and presentation skills
• Conflict resolution and effective mediation and influencing skills
• Strong customer and delivery focus
• Knowledge of Retail Business/Technology is an asset

Mindset and Behaviors:

• Laser-focused on serving the needs of the team, creating an environment where the team feels safe to learn and experiment
• Assertive, with the confidence to be the voice of authority–not afraid to do what is best for the team
• Brings a high-energy and passionate outlook to the job and can influence those around them
• Able to build a sense of trust and rapport that creates a comfortable and effective workplace
• Always questions the status quo and looks for ways to work more effectively

Job 66366