Work at Home Contact Center Agent

Work at Home Contact Center Agent – Mass Markets

Position Overview

We’re hiring 1,000 work‑at‑home staff to support federal, state, and commercial clients. MCI is looking for nationwide customer service, help desk, technical support, and sales representatives to support call demand. In this role you will handle inbound customer inquiries, troubleshoot basic technical issues, and assist customers in adding or removing products and services. Positions are full‑time, with competitive base pay commensurate with experience, schedule, and level, plus benefits for full‑time employees, paid vacation, and variable bonus and contest incentives. All you need to get started is an easy online application and an informal interview with a talent acquisition specialist. If you do not have your own equipment, MCI will provide it. A home broadband connection is required.

Key Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account‑management tasks.
• Recognize sales opportunities and apply sales skills to upgrade.
• Explain and position products and processes with customers.
• Appropriately escalates customer dissatisfaction to the managerial team.
• Ensure first‑call resolution through problem solving and effective call handling.

Candidate Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent written, oral, and organizational communication skills.
• Typing speed of 20+ words per minute.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of the Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Conflict resolution, problem‑solving, and negotiation aptitude.
• Customer‑service oriented – empathetic, responsive, patient, and conscientious.
• Ability to multi‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Thrives in a fast‑paced environment where change and ambiguity prevail.
• Excellent interpersonal skills and ability to build relationships with team and customers.

Compensation & Benefits

• Competitive base pay with experience, schedule, and level alignment.
• Full‑time benefits including supplemental health coverage through Blue Cross.
• Paid time off (PTO) and paid holidays.
• Life insurance and supplemental critical‑illness coverage.
• Variable bonus and contest incentives.
• Paid training and career‑growth opportunities with a focus on internal promotion.
• Casual dress code and a fun, engaging work environment.

Physical Requirements

This job operates in a professional office environment and requires a largely sedentary role. You will sit/stand for long periods while using a computer and telephone headset, operate a computer and other office equipment, and may occasionally move around the office. You will need to reach in any direction, lift or lower objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must submit to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must submit to drug screening. Job offers are contingent on drug screening results (does not apply in Canada).

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless it would cause undue hardship. Contact Human Resources for accommodation requests.

EQUAL OPPORTUNITY EMPLOYER

MCI embraces diversity and is an equal‑opportunity employer. All employment decisions are based solely on merit and qualifications. MCI prohibits discrimination on the basis of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements. MCI will not tolerate discrimination or harassment. MCI provides reasonable accommodations to qualified employees with protected disabilities as required by law.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industry

IT Services and IT Consulting

Apply today!

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