Dispatch Representative

Overview

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Responsibilities

• The dispatcher will be responsible to maintain collaborative partnership with internal and external stakeholders to streamline stages of operational route management. This role will work in close partnership with management, couriers, sales, call center, dock team, and external customers to effectively manage the daily workflow while providing a positive customer experience. This includes real time resolution i.e.) paging cases and emails for deliveries and pickups, time extension and shipment resolution.
• Work closely with drivers and managers to ensure all service commitments are appointed to the appropriate routes and liaise with the two parties to meet daily performance objective
• Authorize drivers request to leave territory
• Solve problems for the drivers on route including contacting customers and terminal managers to facilitate positive customer experience
• Page drivers to gather relevant investigative facts to validate service concerns generated via emails from management, call center and sales for delivery and pickup identified by customers
• Monitor systems and ensure drivers are connected to network as well drivers are not showing in alerts
• Collaborate with management to re-allocate service commitments such as pickups and load balance drivers’ routes when required
• Cross functional communication within dispatch department
• Maintain database and generate reports requested by operations management

Qualifications

Posting Details

Location : 115 Carrier Dr, Etobicoke

Number of Vacancies : 3

Available Schedules : Monday-Friday : 6 : 00pm-2 : 00am, Monday-Friday : 10 : 00pm-6 : 00am, Sunday-Thursday : 9 : 00pm-5 : 00pm

Working Conditions : Office Environment; Warehouse Environment

Posting Number : 68319

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal / Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (AI Tool) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact : TalentCOE@purolator.com

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com. At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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