Bilingual Licensed Insurance Advisor

Position Summary

As a Bilingual Licensed Insurance Advisor, you are responsible for selling Health & Dental, Travel, and Life Insurance. You will handle inbound sales calls, make outbound calls, and manage online interactions with clients interested in our products in a professional, effective manner.

We have customers waiting to speak with you; we generate the leads.

Unique opportunity for motivated salespeople who already hold a valid LLQP license, or who have the right skills to obtain this requirement before your start date. Manulife will cover the cost of an accredited education provider for the Harmonized LLQP course, as well as the exam and licensing fees.

Working Hours

We are open between 8:00 am – 8:00 pm EST, Monday to Friday, and 10:00 am – 5:00 pm EST on Saturdays.

Position Responsibilities

• Handling inbound calls from new clients interested in Health & Dental, Travel, and Life Insurance
• Making outbound calls to clients who have shown interest in discussing our options
• Assisting clients through online chats and other digital channels
• Providing advice, discovering client needs, and offering solutions to meet those needs
• Accurately recording needs analysis and other client information through an online system
• Meeting sales, quality, and compliance measures on a monthly, quarterly, and annual basis
• Building rapport with clients through professional, personalized service to build your own sales pipeline
• Supporting various marketing/sponsor campaigns
• Being the voice of the customer by sharing their feedback with the greater team and raising any suggestions, concerns, or feedback on how we can improve

Required Qualifications

• Fully bilingual (French/English): Communicate in English and French to support clients from various jurisdictions outside of Quebec
• High-energy individuals who are excellent communicators both verbally and written, with strong active listening skills
• People who love to obsess about customers and thrive in a strong team environment
• Individuals motivated by sales targets and who want to take control of their total earnings potential
• You can seamlessly progress between open office environment and working from home
• You demonstrate the ability to persuade and negotiate using a consultative sales approach over the phone or through online chat
• You show strong attention to detail when gathering client information, conducting thorough needs analysis, offering personalized solutions, identifying sales opportunities, and closing the sale

Preferred Qualifications

• Proven problem‑solving skills and the ability to communicate with a wide variety of clients to reach effective solutions
• Comfortable navigating multiple programs/screens simultaneously while working with clients; proficiency in MS Outlook, Salesforce, and other web-based systems
• Telephone sales or call centre experience
• Insurance experience dealing with Accident & Sickness, and Life Insurance
• Post‑secondary degree or equivalent business experience considered strongly
• Familiarity with Salesforce or other CRM tools

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and Jon Hancock

Manulife Financial Corporation is an international financial services provider that offers clear solutions for your future. For more information, visit https://www.manulife.co.jp/.

Equal Employment Opportunity

Manulife is an employer that values diversity and inclusion. We are committed to fair hiring, retention, promotion, and compensation practices. All our practices and programs are conducted without discrimination based on race, ancestry, origin, color, ethnicity, citizenship, religion, gender (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic features, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any factor protected under applicable law.

To request reasonable accommodations during the application process, email recruitment@manulife.com.

Working Arrangement

Hybrid work arrangement.

Salary & Benefits

Salary will vary depending on local market conditions, geography, and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. For additional information, contact recruitment@manulife.com.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.