Service Manager

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for a Service Manager to join our team in Surrey, BC. As the Service Manager, you will be responsible for managing the performance of the local Service department and team.

Essential Duties & Responsibilities

As the Service Manager your key responsibilities will include:

• Manage the performance and development of the Service department staff, including driving accountability of the team members, staffing the department appropriately, and facilitating proper training
• Partner with the Human Resources department on labour related and sensitive personnel issues
• Contribute to continuous improvement by leading or supporting LEAN initiatives, improving the overall efficiency of the department
• Proactively manage the Service fleet as it relates to vehicle purchases, replacements, repairs and maintenance
• Conduct weekly toolbox meetings with the local Parts and Service teams
• Work in partnership with other Internal Business Units to develop and grow key customer accounts while generating new business and revenue streams
• Actively addresses customer service issues and customer disputes
• Closely manage Key Performance Indicators that relate to the Service department
• Strategically analyze financial statements, utilizing them as a tool to drive the profitability of the department
• Advocate and drive compliance on all corporate safety initiatives, policies, and programs

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• 5 or more years of proven supervisory experience
• Post-secondary education in sales, business, management, or a related discipline preferred
• Mechanical knowledge of heavy machinery or materials handling equipment is considered an asset
• Strong computer skills, including working knowledge of Microsoft Office Suite (Excel, Word, and Outlook).
• Superior skills in organization and planning
• Strong interpersonal skills and ability to communicate effectively with individuals at all levels of the organization
• Adept at managing conflicting priorities in parallel
• Confident self-starter and team player
• Experience with Lean Six Sigma considered an asset

Benefits & Perks

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, disability insurance, and travel insurance – 100% employer paid
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Ongoing professional development opportunities

The base pay range for this role is: $90,000 to $110,000 per year, depending on experience, plus an annual bonus.

This is an onsite role based in Surrey, BC.

Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

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