Manager, Cargo

Executive Flight Centre Aviation Ltd. ("EFC Aviation" or "EFC") has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first‑class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal‑opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

Our Edmonton location is seeking an experienced Manager of Cargo Operations to support our diverse operations. This is a full‑time position.

Description

The Manager, Cargo, is a leadership role responsible for leading and overseeing all aspects of EFC’s cargo operations in Edmonton. This position is accountable for setting operational goals, driving team performance, and ensuring the delivery of safe, efficient, and customer‑focused cargo services. The Manager provides clear leadership in managing air cargo handling procedures, regulatory compliance, and stakeholder relationships, while fostering a high‑performance culture. The Manager leads a high‑performing team, fostering a culture of safety, efficiency, and performance management. The Manager has a deep understanding of cargo logistics, a proactive approach to problem‑solving, and the ability to lead within the dynamic airport environment.

Responsibilities

• Lead and supervise cargo operations, including import / export, bonded warehouse activities, and international cargo flows.
• Responsible for seeking new customer opportunities and growth.
• Ensure compliance with Transport Canada, IATA regulations, aviation security protocols, customs clearance procedures and airline‑specific regulations and standards.
• Manage staffing levels including shift scheduling, payroll approvals and recruitment activities ensuring to meet operational demands and limit overtime.
• Manage and mentor cargo staff, fostering a culture of safety, accountability, and continuous improvement.
• Promote a positive and inclusive work environment that supports employee engagement and retention.
• Monitor and optimize cargo handling processes using tracking systems and operational reporting tools.
• Liaise with airline partners, freight forwarders, customs brokers, and regulatory agencies.
• Maintain accurate documentation and reporting for audits and performance metrics.
• Ensure all personnel are trained and certified in accordance with operational and safety standards.
• Respond to operational challenges and service disruptions with effective problem‑solving and strategic planning.
• Develop and manage budgets, forecasts, and cost‑control initiatives.
• Organize invoices and accounts payable, prepare monthly reports and budget, maintain allocated budget, determine supply and equipment needs.
• Support the implementation of new technologies, systems, and process enhancements to improve cargo handling efficiency.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous, and respectful customer service.
• Comply with and participate in the Company’s Health, Safety and Quality programs and initiatives.
• Conduct regular performance reviews and provide coaching and development plans for team members.
• Perform any other duties as required.

Qualifications and Experience

What EFC can Offer

Please visit our website at http : / / www.efcaviation.ca / for a complete description of our company and to view other career opportunities.

We thank all applicants for their interest in EFC Aviation; however, only candidates selected for interviews will be contacted.

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