IT Professional 2

Job Title : IT Professional 2

Location : Oakville, Ontario

Duration : 06 / 09 / 2025 to 06 / 09 / 2026

Description : IT Professional 2 :

All Candidates MUST be bilingual, fluent in English and French. Suppliers ask candidates the following prior to submission and comment with submissions.

Roles & Responsibilities :

Owning and managing employee technology problems / tickets from start to finish

Effectively communicating, managing, and escalating issues

Building, testing, deploying, and recovering desktops and laptops, and ordering of IT equipment and peripherals

Managing tasks and resources relating to projects and service support tickets

Delivering clear and concise support documentation, identifying areas of inefficiency and recommending changes

Identifying risk and problems and recommending solutions in complex situations

Providing ideas and suggestions clearly and concisely

Providing End-user training (virtual and in-person, where necessary) to ensure IT processes and expectations are communicated and met

Processing of user account creation / modifications & terminations for various systems

Log service requests, incidents, problems, improvements, and feedback

Highly organized to deliver on commitments with an ability to prioritize multiple projects and tasks in a fast-paced environment

Capable of handling a challenging, real-time environment with strong and quick on-site troubleshooting capabilities, able to problem solve and leverage skills to ensure swift resolution to problems

Striving for operational excellence

Qualifications :

Bilingual (English / French)

Post-secondary education in Computer Science / Information Technology

Minimum 3 years of experience providing IT support in a corporate environment (preferably within International Organizations)

Customer service orientation and interpersonal skills

Ability to interface confidently with executive and internal customers

Strong independent problem-solving and decision-making abilities

Ability to work individually as well as contribute in a global team environment

Proficient with all Windows operating system software and hardware

Strong Working Knowledge of the Office 365 suite and Windows 11 environment

Strong knowledge working with the Service Now ticketing solution

Advanced troubleshooting for all types of technical service requests and issues involving personal computers, network, smartphones / tablets, AV systems, enterprise applications / systems

A person who can translate technical concepts and terms into everyday language, and something simple for people to understand

Have a personal interest in technology, driven to learn new technologies

Has a passion for customer service and wants to exceed expectations