Manager, Global Travel Expenses Management

We are currently recruiting for a Senior Manager to lead the SAP Concur team at one of our largest clients!

We are seeking an experienced and strategic Lead for Global Travel Expense (T&E) Management to oversee the end-to-end management of our global T&E functions. This role will be responsible for leading system implementations, managing a Shared Service Center (SSC) for T&E processing, and acting as the Subject Matter Expert (SME) for T&E policies, systems, and processes.
The ideal candidate will drive continuous improvement initiatives within the Concur platform and T&E workflows, ensuring efficiency, compliance, and stakeholder satisfaction across the organization.

Key Responsibilities:
 System Leadership & Implementation:
o Lead the design, deployment, and ongoing enhancement of the Concur Travel
Expense management system.
o Manage end-to-end system implementation projects, ensuring timely delivery and
adoption.
o Collaborate with IT, Finance, and Business teams to optimize system configurations
and integrations.
 Shared Service Oversight:
o Oversee the global T&E shared service team responsible for processing travel and
expense reports.
o Establish and monitor service level agreements (SLAs) to ensure high-quality, timely
support.
o Drive process standardization and automation to improve efficiency and accuracy.
 Subject Matter Expertise (SME):
o Act as the primary SME for T&E policies, procedures, and best practices across
regions.
o Provide guidance and training to global teams, ensuring compliance with policies and
audit requirements.
 Reporting & Analytics:

JOB DESCRIPTION
Finance/Business Service

o Develop and maintain comprehensive global reporting dashboards related to T&E spend, compliance, and trends.
o Analyze data to identify cost-saving opportunities and process optimization areas.
 Continuous Improvement & Optimization:
o Lead initiatives to streamline processes, reduce manual effort, and leverage automation within the Concur platform.
o Stay abreast of industry best practices, new features, and system updates to maximize value.
o Gather feedback from users and stakeholders to implement improvements proactively.
 Stakeholder Management:
o Build strong relationships with global business units, finance, compliance, and IT
teams.
o Act as a key point of contact for T&E system issues and enhancement requests.

Education
 Bachelor’s degree in economics or similar major is a benefit but not mandatory
Work Experience
 5+ years of relevant work experience.
 At least 5+ years experience in managing a team
Skills
 Experience in managing a shared service center
 In-depth knowledge and subject matter expert in SAP Concur
 Structured and independent way of working with a corresponding sense of responsibility.
 Very good MS Office knowledge
 Very good knowledge of English (written and oral), German beneficial.
 100% team player.
 Hands on mentality.
 Pronounced affinity for numbers and analytical way of thinking.
Work Environment
Regular overnight travel 10-25% of the time (likely once per quarter for about 3-5 days each time
For committed and motivated employees, we offer interesting and varied work in a dynamic team,
together with individual and functional development, in a professional environment of a global
company.

Advantages
In office 3 days per week - Tuesday, Wednesday, Thursday
Office located in Aurora
Great benefits and growth opportunities

Responsibilities
JOB DESCRIPTION
Finance/Business Service

o Develop and maintain comprehensive global reporting dashboards related to T&E spend, compliance, and trends.
o Analyze data to identify cost-saving opportunities and process optimization areas.
 Continuous Improvement & Optimization:
o Lead initiatives to streamline processes, reduce manual effort, and leverage automation within the Concur platform.
o Stay abreast of industry best practices, new features, and system updates to maximize value.
o Gather feedback from users and stakeholders to implement improvements proactively.
 Stakeholder Management:
o Build strong relationships with global business units, finance, compliance, and IT
teams.
o Act as a key point of contact for T&E system issues and enhancement requests.

Qualifications
Education
 Bachelor’s degree in economics or similar major is a benefit but not mandatory
Work Experience
 5+ years of relevant work experience.
 At least 5+ years experience in managing a team
Skills
 Experience in managing a shared service center
 In-depth knowledge and subject matter expert in SAP Concur
 Structured and independent way of working with a corresponding sense of responsibility.
 Very good MS Office knowledge
 Very good knowledge of English (written and oral), German beneficial.
 100% team player.
 Hands on mentality.
 Pronounced affinity for numbers and analytical way of thinking.

Summary
We are seeking an experienced and strategic Lead for Global Travel Expense (T&E) Management to oversee the end-to-end management of our global T&E functions. This role will be responsible for leading system implementations, managing a Shared Service Center (SSC) for T&E processing, and acting as the Subject Matter Expert (SME) for T&E policies, systems, and processes.
The ideal candidate will drive continuous improvement initiatives within the Concur platform and T&E workflows, ensuring efficiency, compliance, and stakeholder satisfaction across the organization.


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.