Housekeeping Manager - Courtyard by Marriott, Nanaimo, BC

Overview

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Manager for the Courtyard by Marriott, Nanaimo, BC!

Job Purpose:

To maximize customer satisfaction by providing neat and clean guest rooms through the supervision, direction, and coordination of the housekeeping team. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsibilities

• Supervise room cleaners in the prompt and efficient housekeeping of guest rooms
• Ensure that all rooms have been cleaned by checking room cleaners’ worksheets at the end of the day and notify the front desk accordingly
• Supervise the completion of short-notice requests for room changes
• Inspect all check-out/stay-over rooms after they are made up to ensure they are cleaned to Company standards
• Keep records of room check-outs/stay-overs and submit records to housekeeping daily
• Monitor room quality by conducting and documenting inspections of cleaned rooms
• Prepare maintenance work orders for replacement or repair of furniture, fixtures, etc.
• Ensure completion by following through on orders
• Check room status on an ongoing basis and notify room cleaners of any changes
• Check VIP rooms
• Check early morning make-up rooms
• Coordinate cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, check-out rooms, expected check-out rooms, etc.
• Check floor linen closets daily for cleanliness, adequate supplies and linen
• Ensure carts are properly stored and vacuum cleaners are emptied at the end of each day
• Assist in quarterly inventory of all linen
• Ensure safety by keeping all linen chutes locked at all times
• Coordinate housekeeping work with related departments such as front desk, engineering, banquet services and room services
• Take every opportunity to amaze the guests
• Ensure all guests are treated efficiently and courteously and that Company standards are applied
• Assist with the training and direction of new department associates
• Ensure all housekeeping quality standards are complied with and that policies and procedures are consistently applied
• Coordinate activities with other hotel departments to facilitate increased communication and guest satisfaction
• Assist in daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations

Qualifications and Requirements

High School diploma / Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

Required Abilities

• Most work tasks are performed indoors; temperature is moderate and controlled by hotel environmental systems.
• Walking and standing are required for close to 100% of the working day; duration may vary.
• Position requires walking and giving directions most of the working day; duration may vary.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with near vision and depth perception as the most common visual functions.
• Requires manual dexterity to use and operate all necessary equipment.
• All associates must maintain a neat, clean and well-groomed appearance per Company Standards.
• Regular attendance is essential; associates with irregular attendance may be subject to disciplinary action up to termination.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules; attendance at all scheduled training sessions and meetings is required.
• Upon employment, associates are required to comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities; violations may result in disciplinary action up to termination.

Other

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often for paperwork, logging issues/complaints/requests/information updates, etc.
• Basic math skills are used when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Ability to work a flexible schedule including nights, weekends and/or holidays.

What we can offer you

• Salary: $53,000 - 57,000 per annum
• Health and dental insurance
• Vacation and Sick Pay
• Marriott hotel discounts
• Paid Holidays
• Discount programs for shopping, travel, tickets and more
• Access to our Talent team to help you reach your career growth goals