Property Claims Supervisor - Full Time, Remote (Little Rock, Arkansas)

Company

ClaimsPro LP - International Programs Group

Position

Property Claims Supervisor - Full Time, Remote (Little Rock, Arkansas)

Overview

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Role Responsibilities

• Review, assign, and provide supervision of all claim activity for designated claims to ensure compliance with IPG standards, client specific handling instructions and in accordance with applicable laws.
• Oversee investigation, evaluation and adjustment of assigned claims in accordance with established claim handling standards and laws.
• Reserve establishment and / or oversight of reserves for designated claims within established reserve authority levels.
• Conduct file reviews to oversee coverage review, ensure proper claims handling, and provide feedback on steps to move file to conclusion.
• Review and approve payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within IPG standards, client specific handling instructions and state laws, when appropriate.
• Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Provide education, training and assist in the development of claim staff
• Supervision of all claim activity for specified team.
• Compliance with IPG standards and special client handling instructions as established
• Maintain state license by completing continuing education coursework and / or work towards a claims designation.
• Uses various metric driven tools such as diaries and the UAP to evaluate performance and identify problem areas in advance of them becoming service issues.
• Reviews findings with team member to jointly develop a plan for corrective action.
• Defines team goals and communicates those goals to assigned team. Motivate team to perform at the highest level.
• Ensures receipt and maintenance of appropriate licenses and / or certifications for themselves and all assigned staff for all states in which states are being handled.
• Communicates with clients, carriers, and brokers in a professional, positive and proactive manner.
• Works collaboratively across all internal departments.
• Must adhere to all company and department personnel policies and procedures.
• This job description is not intended to be all-inclusive, and you will also perform other responsibilities as assigned by your immediate supervisor or other management as directed.
• Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications

Competencies

Environment / Working Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

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