service advisor - auto repair

Education

• No degree, certificate or diploma

Work setting

• Rural area
• Retail / wholesale establishment / distribution centre
• Automobile repair services

Tasks

• Produce informational materials to increase awareness of services available
• Train staff
• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Receive payments
• Sell merchandise

Computer and technology knowledge

• Internet
• MS Excel
• MS Office

Security and safety

• Criminal record check
• Driving record check (abstract)

Transportation / travel information

• Valid driver's licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Standing for extended periods

Personal suitability

• Punctuality
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Ability to multitask
• Dependability
• Quick learner

Screening questions

• Are you available for shift or on-call work?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

Experience

• 3 years to less than 5 years

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Group insurance benefits
• Life insurance

Other benefits

• Deferred Profit Sharing Plan (DPSP)
• Free parking available
• Other benefits

Support for persons with disabilities

• Participates in a government or community program or initiative that supports persons with disabilities
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and / or refugees

Support for youths

• Participates in a government or community program or initiative that supports youth employment
• Offers on-the-job training tailored to youth
• Offers mentorship, coaching and / or networking opportunities for youth
• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Participates in a government or community program or initiative that supports Veterans
• Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
• Offers mentorship, coaching and / or networking opportunities for Indigenous workers
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
• Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

• Applies hiring policies that discourage age discrimination
• Provides staff with awareness training to create a welcoming work environment for mature workers
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example : flexible or reduced work hours, part time employment, project-based or seasonal work, etc.)
• Offers phased re-entry options for mature workers who are returning to work after retiring (for example : gradually increasing hours and responsibilities)

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities
• Applies hiring policies that discourage discrimination against members of visible minorities (for example : anonymizing the hiring process, etc.)
• Offers mentorship programs that pair members of visible minorities with experienced employees
• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities