By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
As a Team Member and Hospitality Ambassador at Tim Hortons, your top priority is providing the Exceptional Guest Experience through the delivery of exceptional products and service. Whether you are the very first person our guests encounter, or produce the best-loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences.
Your energy and passion for guest service are what make you a top team member in this fast-paced environment while your ability to multi-task and communicate with your fellow team members will contribute to your success!
WHY JOIN THE TEAM?
- We have nine locations in the Burlington and Oakville area!
- Opportunity, flexibility and new challenges every day are just a few of the reasons you will be happy you came on board.
- When you work at Tim Hortons, you will feel right at home. It is a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression.
- We would love you to join the team! Because it is the people that make Tims, Tims. Moreover, we are looking for people like you!
Hospitality & Guest Service
The Tims Way where we welcome guests as friends and neighbours by serving great food and beverages consistently, friendly, and fast!Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot / exterior and a clean and inviting dining roomFollows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurateDelivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledgeEnhances the guest experience by following two principles : S.E.T - Smile, Eye Contact, Thank You as well as our Make It Right principles.Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them and marking hot beverage lids for accuracyEnsures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thruMaintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needsPromptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issueListens carefully to guests and apologizes for the experience in the case of a complaintRestaurant Operations
Follows all Operations standards and guidelines for preparation of products according to training and instructional materials providedPrepares all products as required, following the order monitor to ensure the accuracy of every orderCommunicates showcase and product needs to ensure proper product availability for guestsRegularly takes temperatures of the required products and records in the Time & Temperature LogPolicies & Procedures
Follows all restaurant policies, procedures and standardsMaintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurantFollows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant OwnerHealth & Safety
Works in compliance with occupational health and safety legislationKnows, understands and follows safe work practices and proceduresUses or wears personal protective equipment or clothing as requiredReports all injuries / illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant OwnerDoes not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyoneCustomer service background preferred
Must be able to lift 25 lbsPrevious experience in the quick service industry is appreciatedFriendly and outgoingFlexible scheduleEnjoy working in a fast-paced environmentAbility to multi-taskAbility to communicate clearly and work well on a team