Customer Service Support Lv1

Job Title: Customer Support Representative Location and address : Vermilion, Alberta

Job Summary:
We are looking for a Customer Support Representative to assist with routine customer service tasks in the order management process. This role will help with order intake, confirmation, processing, and fulfillment, ensuring a smooth and positive experience for our customers.
Key Responsibilities:

• Support order management activities such as order entry, confirmation, and tracking.
• Update internal teams on order status and raise issues when needed.
• Prepare and maintain order-related documents as per company procedures.
• Assist in resolving simple administrative or clerical issues related to orders.
• Check customer orders for credit, contract terms, pricing, stock, and delivery availability.
• Follow standard processes for order status, invoices, and contract balances.
• Handle routine customer inquiries and escalate more complex issues to the appropriate team.
• Perform other duties as assigned.

Qualifications:

• High school diploma (or equivalent).
• years of relevant work experience.

Preferred Qualifications:

• Experience in customer service or order management.
• Strong communication and organizational skills

Thanks and Regards
Saurabh Srivastava
Account Manager
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