Customer service director

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Tasks

• Analyzes the administrative issues in order to provide help to the employee
• Coordinate projects and programs
• Develop action plans
• Direct the operations of an organization or department that provides services
• Plan and organize the operations of establishments that provide services to business
• Provide expertise in response to clients needs
• Sort the technical problems in order to help the employee with established procedures
• Hire, train, direct and motivate staff
• Market business services
• Plan and control budget and expenditures
• Direct and advise staff in the development and implementation of service quality assessment strategies
• Plan, develop and organize the policies and procedures of establishments
• Leading / instructing groups
• Provide customer service
• Monitor and evaluate

Supervision

• 11-15 people

Area of specialization

• Operations management
• Sales
• Human resource management

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Initiative
• Organized
• Reliability
• Team player

Screening questions

• Are you authorized to work in Canada?

Employment terms options

• Early morning

Experience

• 2 years to less than 3 years

Employment terms options

• Morning
• Day
• Overtime available
• Durée de l'emploi : Saisonnier
• Langue de travail : Français
• Heures de travail : 35 to 50 hours per week