Sr. Process Manager (Change / Release Management)

Overview

Contract Duration : 6 months. Possibility of extension – Yes. Possibility of conversion to FTE - Yes. Number of Positions : 1. Schedule Hours : 9am-5pm Monday-Friday; standard 37.5hrs / week (should be available for occasional off hours meeting / program activities). Possible OT - No.

Story Behind the Need

The IT Service Management team delivers best-in-class technology enhancements in service management for our internal stakeholders and users via robust processes, tools, and governance.

Projects : The project is ongoing and is a large initiative that aims to re-engineer all of the Service Management processes within the organization and implement all tooling that is needed to support that effort.

Reason : additional workload

Candidate Value Proposition : The Sr. Process Manager, Change / Release Management plays a pivotal role in advancing best practices across digital product release initiatives. Through governance, standards, policies, and education, this role drives automation, delivers actionable insights, and ensures regulatory compliance. You will lead and support the execution of the product roadmap for the Service Management Release Management module and Digital Product Release (DPR), with a strong emphasis on integrating ServiceNow DPR with DevOps and orchestration environments, including CI / CD pipeline automation and agile delivery practices.

Responsibilities

Strategic Leadership

• Drive the vision and evolution of change and release management processes across the enterprise.
• Build strong relationships with stakeholders across technology, risk, audit, and business lines.

Process Design & Optimization

Integration & Automation

Governance & Compliance

Training & Documentation

Reporting & Metrics

Project Leadership

Must-Have

Nice-to-Have

Soft Skills

Education & Certifications

Best vs. Average Candidate

A strategic and technically fluent leader who bridges the gap between process and technology. The ideal candidate has hands-on experience in both development and operations, excels in process design, and thrives in a fast-paced, agile environment.

Interview Schedule

1st round – Teams – 30 mins – HM

2nd round – Teams – 45 mins – Panel (Technical)

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