Business Analyst Operations

Ride the next mile with us!

Intelcom is looking for an Operations Business Analyst, to support the Operations team with new and ongoing projects and system improvements. This role will report to the Director of Operational & Technology Platforms. To succeed in this multi-disciplinary role, the applicant must have strong business analysis competencies, excellent communication and strong project and time management skills. More importantly, the successful candidate will have a solid supply chain and logistics background on which they can fall back to drive project success. This experience includes strong knowledge of TMS, WMS, Last mile and middle mile logistics, sorting and automation, and mobile and web applications as well as well as a deep understanding of hubs and distribution centres.

Key responsibilities :

Understand and be responsible for the creation of systems and processes that support Intelcom’s first mile and middle mile business as well as sorting and automation, optimization and BI reporting processes

Lead the selection and design of products used to improve Intelcom’s last mile, middle mile, sorting and automation, optimization and BI processes and help identify problems that can benefit from technological solutions

Identify, define and master the "as-is" of a system or process to obtain and maintain strong solution knowledge

Using logistics industry standards, identify opportunities, gaps and improvements in the “as-is” process

Is responsible for documenting the requirements and communicating them efficiently to the Product Owners building the solutions

Identify business requirements and create business requirement documents (BRD) or business case for OPS projects

Complete a project RACI matrix to identify project roles implicated in each project

Participate in the creation of and validation of the Project Charter and RACI

Ensure stakeholder (Operations teams) requirements are defined, modeled and validated

Participate in the scrum ceremonies as a business owner with IT and Product owners

Validate and obtain sign off on the solution design with SMEs from OPS

Exercise their authority to sign off on solution design (as the main OPS business owner)

Identify, prioritise and mitigate impeding project risk

Complete Project task definition (for tasks required of the Operations teams) and create a Project plan for managing these tasks.

Participate in end-to-end UAT sessions as an OPS SME

Validate new processes by testing them prior to deployment

Participate in defining the transition and help with sustaining the change

Train-the-trainer to ensure project succession

Help create SOPs and training content and participate in initial trainings

Define the rollout plan for operations projects. This includes selecting stations, communicating change, planning deployment at station, resolving tech and non-tech issues that come up

Offer first line of support during project rollout to obtain feedback and define pilot / project next steps.

Qualifications :

Certification in Business Analysis, Project Management or equivalent work experience

Bachelor degree from an accredited university in supply chain management and logistics, Business Technology Management or related discipline or equivalent work experience

Strong leadership, influencing and negotiation skills and ability to make decisions independently

Motivated to learn and has excellent problem-solving skills

Comfortable with ambiguity and is able to make decisions despite them. Strong ability to set priorities

Natural analytical mindset and strong in system thinking

Solid knowledge of the business analysis toolbox

Exceptional ability to communicate verbally and in writing and strong workshop facilitation experience in both English and French

Outstanding critical thinking, verbal and written skills and remarkable ability to convey information logically and coherently

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple : in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.