Customer Service Representative - English and Spanish

We are looking for motivated professionals who are passionate about customer service, negotiation, and problem-solving for exciting opportunities within a dynamic team working in the aviation industry!

This role requires strong customer service skills and the ability to efficiently manage high volumes.

Salary: $22/hour
Availability: Monday to Friday, 9am-6pm, 40 hours per week
Contract: 5 months contract, possibility of extension
Training: Onsite initially, then hybrid (3 days in office, 2 days at home)
Languages required: English and Spanish (French is an asset but not mandatory) - you'll be handling LATAM clients
Contract End Date: December 31, 2025



Advantages
Professional environment with an opportunity to work for an international company.
Flexibility to work from home with a hybrid model (3 days in-office, 2 days remote).
Enjoy a stimulating, supportive, and inclusive work environment.


Responsibilities
Manage daily tasks, including phone calls, chats, queries, escalations, and debt collections.
Provide exceptional customer experiences in English, Spanish
Building and managing relationships with international clients.
Responsibilities include handling communication and queries, managing documentation, and resolving disputes.
Escalating unresolved customer issues to meet their requirements within specified timeframes.
Collaborating with colleagues globally to improve collections processes and customer satisfaction.

Qualifications
To excel in these roles, you'll require:

Corporate experience in a call center setting, preferably with prior collections experience and proficiency in communication channels (phone, chat, CRM system).
Fluency in spoken and written English & Spanish; familiarity with French and other languages is advantageous.
Strong attention to detail, analytical prowess, and problem-solving abilities, coupled with a customer-centric mindset.
Exceptional communication, negotiation, and persuasion skills.
Familiarity with SAP, CRM systems (SalesForce), and Microsoft applications is beneficial, but not mandatory
Min of 2 years of customer service experience, preferably with query/support queue management.

Summary
These positions offer a unique opportunity to contribute to the success of a dynamic industry leader while developing your skills and advancing your career. If you're ready to join a supportive team and make a difference in customer service and collections, we encourage you to apply now!

Contact us at the following email addresses to apply:

melissa.bernier@randstad.ca

Furthermore, if you are aware of anyone who might be interested in similar positions or currently seeking employment, please don't hesitate to contact us or provide them with our contact information. We would be delighted to assist them!

Job Title
Customer Service Representative - English and Spanish


Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.