Senior Claims Specialist – Management Liability Professional

Overview

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Experience Aviva

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

In this role you’ll be responsible for the day-to-day management of complex claims, while also providing key insights to the larger claims team. The successful candidate will play a significant and valued role in casualty claims not just through large loss claims handling, but also through mentoring, sharing insights with key stakeholders, mentoring claims professionals and other special projects.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

What You’ll Do

• Proactively direct handle a pending of predominately commercial large loss and complex claims nationally, while providing brilliant customer service.
• Represent our customers and Aviva at mediations, arbitrations, trials and other litigation processes.
• Coach and mentor team members to success through sharing and development of technical and strategic skills and knowledge.
• Mitigate risk by collaborating with team mates to identify and effectively manage loss costs & expenses while improving system conditions, which affect customer service, team environment, and financial performance.
• Strive to continuously improve by challenging yourself, team mates and the casualty operation to improve performance, reduce inefficiency, and ensure that claims policies and procedures are consistently applied to the highest standard.
• Role model of our Aviva values of care, commitment, community & confidence.
• Ensure key risks are identified, measured, monitored and effectively managed.
• Effectively collaborate and communicate with internal and external stakeholders to identify trends and forecast large loss development while acting as a technical resource for senior management, underwriting, finance & actuary.
• Have fun, grow and be truly appreciated for your contributions to our success!

What You’ll Bring

What You\'ll Get

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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