Team Lead (Intervenor Services Coordinator)

Team Lead (Intervenor Services Coordinator)

Sensity Deafblind and Sensory Support Network of Canada is a not-for-profit organization providing services and programs to members of the deafblind community. We are recognized as a leader in the provision of Intervenor Services.

About Sensity

We offer a meaningful career that allows you to exercise creativity and experience personal growth through meaningful human connections. Our mission is to support individuals with sensory loss and disabilities.

Sensitivity Offers

• A competitive salary
• Benefit plan including a Health Spending/Wellness Account
• 4 Weeks Vacation
• Paid sick days
• An RRSP program with up to 3% contribution match
• On-call incentive program
• Up to 50% reimbursement for relevant courses after 1 year of service
• Employee Assistance Program (EAP)
• Travel expense reimbursement
• Opportunities to participate in conferences and workshops in the community and abroad

Key Activities

• Oversee day-to-day operations for assigned individuals supported.
• Supervise a team of 10–15 Intervenors, commending excellent performance and addressing concerns.
• Ensure program quality standards and client satisfaction are met.
• Provide on-call support biweekly to monthly as needed.
• Handle inquiries, advocate for clients and their families.
• Offer guidance and problem solving assistance to Intervenors.
• Recruit, hire, orient, and train new Intervenors.
• Schedule and conduct team meetings.
• Conduct performance appraisals and progress reports.
• Process biweekly payroll approval for the team.
• Manage budget and process financial documents.
• Implement protocols for medical, behavioural, and health & safety issues.

Education and Experience Required

• Post-secondary education in Human Services, Social Services, or equivalent.
• Experience working with individuals with disabilities and/or sensory loss.
• Two years of supervisory or leadership experience.
• Formal supervisory/leadership training is an asset.
• Knowledge of medication administration.
• Understanding of Employment Standards and Occupational Health and Safety Acts.
• Computer proficiency, including MS Office Suite and database software.
• Employment conditional upon a successful Vulnerable Sector Police Check and a clean current driver's abstract.
• Valid G-class driver's license, access to a reliable vehicle, and ability to obtain minimum liability insurance of $2 million.

Working Environment and Physical Demands

• Supports individuals in public/community settings.
• Full-time, 40 hours per week with flexibility for evenings and weekends.
• On-call duty outside business hours on average one week every 4–6 weeks.
• Occasional travel within Southwestern Ontario, including visits to the main office in Paris, ON.

If you are interested in the Team Lead (Intervenor Services Coordinator) position located in Welland, please apply now by submitting your resume and cover letter. All applications will be held in confidence. We thank all applicants; however, only those being considered for interview will be contacted.

We thank all applicants; however, only those being considered for an interview will be contacted. Sensity is an equal opportunity employer and values diversity and dignity in the workplace. We are committed to inclusive and barrier-free recruitment and selection processes and work environments. If you require accommodation, please advise prior to an interview and we will make appropriate arrangements.