Corporate Customer Service Representative (Bilingual) - S

Join an award-winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone. Flexible work location options are available including In-Office, Remote work (pending assessment approval) and Hybrid for existing employees.

This is a bilingual role. Candidates will be required to speak both English and French fluently.

Hours of our department :

Monday to Friday 8 : 00AM - 9 : 00PM

Saturday & Sunday 9 : 00AM - 5 : 00 PM

Evenings and weekends availability is required for consideration.

What you’ll do

Corporate Customer Service Representative :

Understand customer needs and communicate over phone and / or emails to build customer confidence in our ability to provide service, all while shaping a positive perception of Canadian Tire.

Support various components of the Canadian Tire customer base including Retail stores (Canadian Tire and Party City), Triangle Rewards Programs, Partnerships and Events, Owned Brand Warranty inquiries with After Sales, Service and Support, Gift Card, Jumpstart and Petroleum

What you bring

We are looking for individuals who are :

Customer focused, who go above and beyond to respond to the evolving needs of our customers

Solutions oriented and outcome focused, with a strong attention to detail

Agility and Flexibility to navigate through a suite of call types and programs specific to Corporate Customer Support

Team players with strong communications skills, who build relationships easily you go

While some experience is preferred, if you have a willingness to learn and are able to solve problems while keeping the customer top of mind, then this is definitely the place to be.