Contact Center Representative MBNA Customer Service Specialist
- Full-time
Work Location:
Ottawa Ontario CanadaHours:
37.5Line of Business:
Personal & Commercial BankingPay Details:
$45700 - $61000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.
As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Department Overview
MBNA is a mono-line lender offering a variety of credit card products and specializing in affinity partnerships. Helping is at the heart of everything we do at our contact centres and were proud of the value that we can deliver from 7am EST 12am EST 7-days a week for more than 27 million TD customers. Alongside caring colleagues and supportive leaders youll make a meaningful difference to our business our customers and our communities.
Job Details
What Youll Do
As the voice of TD youll be passionate about understanding our customers. Whether youre assisting in-bound callers with account inquiries or resolving an issue by providing advice and recommending a TD product or service youll help us offer trusted support to our clients whenever they need it. Youll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs.
As a valued member of our Contact Centre Team you will:
Make peoples day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products services and solutions.
Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Achieve your goals: consistently reach performance objectives including customer experience survey results advice and quality goals compliance regulations and productivity targets.
Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.
Where Youll Work
After completing in-person training and onboarding sessions youll work primarily offsite. Since most of your work activities can be performed independently youll spend about 95% of your time at your secure private workspace with a stable internet connection. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.
Job Requirements
What You Need to Succeed
Were proud to work with a group of diverse colleagues. If you have relevant experience that isnt mentioned below tell us about it in your resume or cover letter.
High School Diploma or equivalent
Bilingual is an asset (French & English)
Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)
Ability to multitask and navigate through computer systems applications and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g. smartphones tablets laptops headsets etc.).
Flexibility resiliency and a positive attitude when responding to challenging situations.
Passion to assist customers in resolving unspoken needs by offering consultative advice
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
Additional Information
Were delighted that youre considering building a career with TD. Through regular colleague development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
Were hosting in-person training and onboarding sessions at 1595 Telesat court for 8-10 weeks to ensure youve got everything you need to succeed in your new role.
Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
National Occupation Classification (NOC) Code
14201 Banking insurance and other financial clerks (NOC)
Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.
TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more
Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.
Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.
Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans ObjetRequired Experience:
IC
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 45700 - 61000
Create a job alert for this search
Contact Center Representative MBNA Customer Service Specialist • Ottawa, Ontario, Canada
Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist
Customer Service Representative Agent Work From Home - Part-Time Focus Group Panelist
Customer Service Representative
Customer Support Specialist - ottawa
Customer Service / Benefits Advisor (Work from home)
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists
Customer Service Representative
Customer Service Agent - 50k-60k/Year - Remote
Associate Dentist
Remote Customer Service Specialist
Customer Service - Work from Home - 50k-60k / Year
Bilingual Customer Service Representative - 12 month contract - ottawa
Customer Service Representative - Remote
