Shelter Supervisor

The incumbent may perform all some or similar range of duties.

Case Management Team Supervision:

• Responsible for the overall daily operation and management team
• Participate and support team in case conferences with partner agencies
• Oversee record keeping and ensure accurate data submission and records are up to date and networking with other service providers for consistent reporting functions
• Ensure Caseworker team develops and maintains client intervention/case management system including accurate up to date and complete documentation to Funders and Salvation Army standards
• Lead weekly case management meetings with team
• Support case workers in developing effective case notes when required
• Participate in management meetings and contribute to revisions to operational policies and procedures
• May participate in meetings with community partners to ensure all referrals for housing are passed to the appropriate housing service provider
• Escalate higher-level issues/concerns to the Leadership team for their guidance/resolution
• Conduct intake and risk assessments when operationally necessary
• Identify service issues/gaps/needs and bring to the attention of the Leadership team
• Provide direction and support in shelter team crisis situations
• Assist Program Manager in disposition of incident reports and support shelter team in accommodations and behavioral strategies.
• Engage in the development of positive shelter culture and of inter-personal relationships that promote dignity and respect
• Provide programming updates to manager of residential services
• Collect and report program stats on a monthly or as needed basis
• Engage verbally and through email with outside agencies regarding client needs
• Assist with statistical reports and other documents for DHQ/THQ/funders
• Oversee accurate comprehensive legible and current client file records
• Update monthly statistical recording and reporting as required

Shelter Supervision:

• Supervise and provide day-to-day direction to the Frontline Workers in accordance with established policies and procedures including Employment Standards and payroll procedures
• Schedule conduct and document regular supervision meetings
• Conduct Performance Reviews quarterly and Evaluations annually using PEAC process
• Ensure staff work within all Health and Safety practices/protocols
• Attend and actively participate in Case Management and Chair Team meetings
• Provide back-up support to shelter and management positions and their functions as required
• Complete shift schedules in accordance with current policies and legislation
• Supervise and support Frontline Workers in providing clients with appropriate support including system navigation referrals and basic need provision
• Ensure clients receive proper Customer Service while relating to the shelter staff
• Read daily the logbooks and arrange necessary follow-up
• Read and review client medication sheets to ensure that they are properly completed by staff and match the actual medication in the cabinet for each client
• Assist with monitoring the Service Restrictions imposed on clients
• Ensure the shelter is kept in a clean and organized/orderly fashion
• Review all incident reports and ensure reporting forms are completed
• Review client incident report created by FLW and review camera footage when necessary and follow up on incident report regarding next steps for the client and possible training of employee
• On call duties as scheduled
• Monitor availability of casual worker and assist Program Manager with hiring and training of casual workers and volunteers
• Gather and submit statistical information on a monthly basis
• Compile and submit the monthly reports as needed
• Provide technical and operational direction and ensure Homeless Individuals and Families Information System (HIFIS) entries are completed properly
• Assist in ensuring the shelter complies and meets the standards for Quality Assurance & Territorial Standard of Excellence
• Attend Committee and Agency meetings as directed by the Program Manager
• Participate in the Policy Review Committee
• Conduct tours of building for groups or individuals as requested

Team Management:

• Assist Program Manager with PEAC process
• Assist with staff training in accordance with facility policy as requested
• Document supervision meetings with case workers or other team members ensuring they are accurate and up to date
• Assist with student placement when placed within the shelter
• Communicate effectively with team members and is an active and cooperative team member
• Participate at case management meetings in-house training and in ongoing development of relevant skills/knowledge

Other Duties:

• Ensure all contact with donors staff volunteers and the general public are courteous and professional.
• Adhere to standards consistent with the values and philosophy of The Salvation Army.
• Practice The Salvation Army professional code of ethics and communicates and cooperates with all co-workers partners and clients in a respectful open and honest manner maintaining confidentiality at all times.
• Performs other work-related duties as assigned.

FINANCIAL AND MATERIAL MANAGEMENT:

• Minor material responsibilities (access to confidential information responsibility for proper usage of equipment).
• Uses or maintains organization assets in accordance with established guidelines.
• Ensure proper use of vouchers and tickets as directed by the Program Manager and related policies.
• May handle cash
• Uses and maintains organization Ministry Unit assets in accordance with established guidelines.
• May receive and receipt fund and update the Business Manager

The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner upholding our code of conduct.

WORKING CONDITIONS:

• The incumbents work environment is typically in an office or work site within facility settings.
• The incumbent will work under the following disagreeable conditions:

- Exposure to dirt bodily fluids bodily waste
- Exposure to drugs alcohol and related paraphernalia
- Noise
- Dealing with behaviour issues
- Verbal abuse
- Odors

• The Incumbent must take the following precautionary measures (in addition to health & safety rules):

- Universal Precautions
- Follow procedures established by policy and legislation.
- Immunization for Hepatitis B and vaccination against tuberculosis
- Complies with all safety procedures.
- Ensures proper lifting twisting & reaching techniques are used during job performance.
- Answers the door with proper precautions.

• The incumbent may be exposed to the risk of moderate injury or illness due to:

-Physical attacks by others
- Exposure to infectious diseases
-Exposure to toxic chemicals
- Sharp Objects (i.e. needle sticks)
- Other dangerous situations

• Dress in a manner that is professional and presentable with respect to the employment position.
• If you are aware of confidential information as part of your work you are not permitted to discuss this information with anyone other than those to whom you are responsible to for your position. Divulging any information is grounds for disciplinary action and possible dismissal.

The above responsibilities must be performed in keeping with The Salvation Armys Mission Vision and Values in a professional manner upholding our code of conduct.

EDUCATION AND EXPEREINCE REQUIREMENTS:
Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.
Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army in its sole discretion is required including Child Check (if appropriate).

Education Qualifications and Certifications:

• Completion of University Degree.
• Emergency First Aid & CPR Non-Violence Certificate or willingness to complete once hired. Mental Health First Aid an asset.
• Other certification required by The Salvation Army and federal/provincial legislation or willingness to complete once hired.
• A different combination of education and experience might be considered.

Experience and Skilled Knowledge:

• three years of recent progressive related experience including supervisory/team lead experience in an applicable social service field.
• Proficient in computer skills.

Skills and Capabilities:

• Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Strong understanding of professional boundaries when working with a vulnerable population
• Patience and ability to deescalate situations.
• Ability to coach and provide constructive feedback.
• Strong leadership skills.
• Ability to network with other community partners building strong relationships.
• Attention to detail problem-solving and analytical skills.
• Strong interpersonal motivational leadership and organizational skills.
• Attentive listening skills for the purpose of coaching and conflict resolution.
• Demonstrates effective interpersonal and communication skills.
• Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals resolve problems and make decisions that enhance organizational effectiveness.
• Demonstrated ability to take initiative be reliable and operate in an environment of accountability.
• Ability to demonstrate understanding of and empathy toward cultural differences. Must be sensitive to and respectful of cultural and lifestyle diversity.