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Administrative Assistant Remote-Part Time

Administrative Assistant Remote-Part Time

laveautooptimumVancouver, British Columbia, Canada
30+ days ago
Job type
  • Remote
Job description

we’re passionate about providing top-tier digital solutions to help businesses thrive. As a Customer Support Representative, you will be the friendly and professional voice of our company, ensuring our customers receive outstanding service and support.

Job Description

We are looking for a  Customer Support Representative  to join our remote team. You will handle customer inquiries, provide solutions, and ensure customer satisfaction across various communication channels.

Key Responsibilities

  • Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
  • Troubleshoot customer issues and escalate complex problems as needed.
  • Provide detailed information about products and services.
  • Maintain accurate records of customer interactions in our CRM system.
  • Identify opportunities to enhance the customer experience and share feedback with the team.
  • Collaborate with other departments to resolve customer concerns efficiently.

Qualifications

  • Proven experience in customer service or support.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving and multitasking abilities.
  • Familiarity with customer service software (e.g., Zendesk, Freshdesk) is a plus.
  • Ability to work independently in a remote environment.
  • Empathy and a customer-focused mindset.
  • What We Offer

  • Competitive Pay : Based on experience and skills.
  • Remote Work : Enjoy the flexibility of working from home.
  • Flexible Hours : Work schedule that suits your lifestyle.
  • Health and Wellness : Benefits for eligible employees.
  • Paid Time Off : Vacation, holidays, and sick leave.
  • Professional Development : Access to training and growth opportunities.
  • Supportive Team Environment : Work with a collaborative and motivated team.