Sales SpecialistCoordinator (Waterloo or Kitchener, ON) Hybrid

At Enbridge our goal is to be the first-choice energy delivery company in North America and beyondfor customers communities investors regulators and policymakers and employees.

To meet that goal Enbridge is partnering with Raisea leading recruitment firm that specializes in IT Technical and Engineering staffing.

Together Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If youre looking for a challenging role that will make the most of your skills while allowing you to make an impact this is it.

Enbridge is hiring a Sales Specialist / Coordinator right nowwhen you apply Raise will review your application within 48 hours and contact qualified applicants for interviews.

About the Role

The Sales Specialist / Coordinator engages and supports customers in areas targeted for community expansion as it relates to natural gas sales and service attachments. Key activities include :

• Advocating for the use of natural gas
• Conveying business cases
• Reviewing the attachment process
• Investigate service applications status
• Other general questions that may arise.
• Problem solve and initiate solutions.
• Interpret and apply company policy / procedures.

Key Responsibilities :

Customer Engagement & Outreach

• Conduct doortodoor canvassing cold calls and participate in storefront events (in person and virtual).
• Respond to customer inquiries via the CE email mailbox and voicemail with accurate and tailored information.
• Contact customers who have expressed interest in natural gas to guide them through the attachment journey.
• Follow up on customer concerns questions and escalations to support attachment conversions.
• Call customers with installed services that are not yet activated (e.g. meter not spinning LUG lines without meters).
• Support marketing and engagement activities including representing Enbridge at external events and assisting with presentations.

Data Management & Reporting

• Develop maintain and update community spreadsheets.
• Update ArcGIS with customer information interactions and GetConnected application data.
• Update weekly tracking sheets (customer contacts and responses).
• Manage application tracking sheets for construction and handed-over projects.
• Investigate discrepancies in PowerBI and support data accuracy improvements.
• Assist with attachment reports including data entry metric tracking and issues documentation.
• Update dashboards and present metrics for strategic analysis.

Process Support & Administration

• Complete SAP tables for new communities according to scope.
• Confirm polygons / titles in CCWS and follow up on discrepancies.
• Prepare information for kickoff emails and handover presentations.
• Compile customer contact lists for direct mail campaigns.
• Create walking lists for doortodoor outreach.
• Investigate stagnant applications (e.g. awaiting validation) and provide support.
• Assist HVAC partners with GetConnected training as required.
• Review and create customer messaging based on business needs.
• Organize kiosk locations (when applicable).
• Maintain and update internal spreadsheets (POs project numbers MRUs etc.).
• Document key tasks for team reference (e.g. community search lists in GetConnected).
• Assess cancelled applications and determine followup requirements.
• Review CCWS inquiries and update responses ArcGIS and spreadsheets where applicable.
• Track and document customer complaints and resolutions for O.E.B. interrogatories.
• Assess new construction developments within assigned communities.
• Complete work related to Meter Reading Units.

Qualifications : Must Have :

• Postsecondary degree in Marketing Business Administration Commerce or a related field.
• 24 years of successful B2C and / or B2B sales experience.
• Strong proficiency with Microsoft Office especially Excel (data management & analysis).
• Proven ability to build and maintain collaborative relationships.
• Strong sales and customer relationship management skills.
• Strategic thinking and business analysis capabilities.
• Ability to work independently manage competing priorities and stay highly organized.
• Excellent written verbal and presentation communication skills.
• Commitment to safety integrity respect and inclusion.
• Strong results orientation and ability to balance competing work demands.
• Selfmotivated and able to work with minimal supervision.

Nice to Have :

• Experience with Maximo eGIS GetConnected and CCWS.
• Knowledge of natural gas uses in residential and commercial settings.
• Understanding of energy conversion from alternative sources to natural gas.
• Ability to articulate natural gas value propositions and appliance options.
• Strong problemsolving mindset.
• Familiarity with the energy market.
• Understanding of utility systems natural gas operations and related processes.

Working Conditions :

• Role involves a combination of office and field work.
• Frequent travel is required including evenings and weekends (primarily within Ontario).
• Valid Ontario Gclass drivers license and a responsible driving record are required.

Please note : Successful applicants will be employees of Raise working at Enbridge facilities with both Enbridge and contract employees.

Applying with Raise

Raise is an established IT and engineering hiring firm with over 60 years experience connecting talented candidates with meaningful work. When you apply youll get more than just a chance at a great jobyoull become part of a vast network of employers that are always changing.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process please contact us at 1 or

#ENBC

Required Experience :

IC

Key Skills

Sales Experience,Microsoft Office,Customer Service,Hotel Experience,Hospitality Experience,Basic Math,Microsoft Powerpoint,Salesforce,Filing,Project Management Software,Administrative Experience,Sales Support

Employment Type : Contract

Department / Functional Area : Sales

Experience : years

Vacancy : 1