Community Resource Manager (CRM)

LOVE YOUR WORK. JOIN OUR TEAM.

A community, not a facility. As thought leaders in the industry, we take a positive, holistic approach to senior care and encourage independence, as people are happiest when they can make their own choices. We provide opportunities for physical activity, social engagement, intellectual stimulation, spiritual involvement, and fun. We treat our residents and our team members like family. This opportunity will allow you to positively impact the quality of life for over 700 seniors and their families.

BUSINESS OFFICE MANAGER/COMMUNITY RESOURCE COORDINATOR

We are looking for the right person to oversee the implementation of our financial systems that support the care and billing for our residents and their families, and for the financial services we provide to our team members. We specialize in assisted living and memory care. Highgate Senior Living's mission is to devote ourselves to help each resident live a life of purpose and each of us plays a crucial role in doing so. We operate communities in the western US and are seeking the right Community Resource Coordinator to join our team. If you have an established career in business management or business administration, a love and passion for serving others, a background in financial management and excellent decision‑making skills, this may be a good opportunity for you. This position is full‑time and includes assuming oversight and support to the daily operations for seven functional areas – human resources, payroll and benefits, software systems administration and support, policy and procedure implementation, recruitment and training, workplace safety, operations financial management, operations administration.

The qualified candidate will be an organized and detail‑oriented individual with a positive and self‑motivated attitude. You must have strong communication and critical thinking abilities. Excellent time management skills are important along with relationship building, persistence, flexibility, and adaptability.

SKILLS NEEDED

• Strong organizational and communication skills
• Strategic thinking, planning and implementation to positively impact an operation
• Track record of creating loyalty with teams, gaining buy‑in, and working through influence
• Good customer service skills, the ability to intuit, and problem solve
• Proficient in MS Office suite and able to learn software as needed
• Basic financial management terminology and practice skills
• Tactful conflict resolution skills, ability to teach and train others
• Experience and/or education in HR, AP, AR, Payroll systems and practice management
• Knowledge of labor law practice, human resources policy, payroll standards
• Team player with ability to develop strong working relationships
• Ability to take feedback and incorporate it into your efforts
• Established understanding of what it takes to provide care to residents that need physical and/or cognitive support
• Ability to adapt quickly to changing requirements and effectively balance priorities to meet deadlines
• An understanding or the willingness to gain an understanding of the various forms of dementia and how residents with dementia can continue live with purpose

RELATABLE EXPERIENCE

• Jobs that have given you a steadily increasing track record in business related roles, increasing in scope, responsibility, and authority
• Roles in the senior care industry that you may have held
• Experience with managing payroll, accounts payable, accounts receivable, training
• Roles in which you have been a multi‑tasker, balancing customer service while problem solving
• Opportunities from your past where you have helped grow a business
• Past opportunities involving self employment
• Detail oriented, financial management roles

QUALIFICATIONS

1- At least 21 years of age

2- At least 2 years in some type of business management role or 2-year degree in a business degree field

3- Acceptable combination of both practical and educational experience

4- Ability to pass criminal record/background check and have negative TB test

5- Can manage the pressure of performance under tight project deadlines

6- Proficient in both interacting with people and detail oriented solo projects

7- Must have integrity and a strong work ethic, must be accurate and thorough

8- Excellent in maintaining confidentiality to all the various types of sensitive information

9- Good time management skills

10- Must be able to work well independently with little oversight

11- Must have a track record of top‑notch organizational abilities and communication skills

As an organization we offer our team members a good benefits package, the ability to be heard, have their opinions count and the opportunity to innovate. Our compensation package will be flexible for this role based on the credentialing, tenure and skill sets each candidate brings for consideration. The starting hourly wage range for this position is $24.00 to $32.00 per hour. Prior experience working with seniors is preferred. A passion for your work and a commitment to serving others are essential job qualifications. This is an opportunity to work in a booming industry that is constantly evolving and is making a positive impact for seniors every day. We want to help you grow your career. We are a healthcare company and being vaccinated against COVID-19 is preferred. If you want to learn more about this opportunity, please reach out to connect with us.

Team members will have a passion for the work and promote the name of Highgate in a positive way.