Customer Service Coordinator ( 6-Month Contract )

RyderCustomer Service Coordinator ( 6-Month Contract )

Burlington, ON, L7N 3G2, CAN

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About Ryder

For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.

About the Job

The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, issuing and receiving POs, inventory ordering and stocking, repair follow-up and maintenance file management.

Type of Work : 6-month contract

Pay Rate : $22 - $23 per hour, paid weekly

Shifts : Monday to Friday, 8 : 00am to 4 : 30pm

Responsibilities

Improve the quality and consistency of customer communications and meet customer's expectations.

Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction.

Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates.

Drive improvement of Customer Satisfaction (CSI) scores.

Enhance branch productivity through effective work scheduling and planning.

Create repair order tasks and update work planning sheet.

Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up.

Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.

Coordinate outside repair with vendors and customers.

Provide a resource that allows the management team time to effectively manage shop operations.

Contribute to cost containment through effective inventory planning and warranty.

Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery.

Make recommendations on min-max levels to the inventory planning team.

Manage parts obsolescence.

Ship warranty and return parts.

Organize and ensure cleanliness in the parts room.

Effectively handle all incoming shop calls

Clerical duties within the shop operations which include vehicle maintenance files.

Process all Account Payable.

Create repair orders for technicians.

Contribute to cost containment through effective inventory planning and warranty.

Enhance branch productivity through effective work scheduling and planning.

Performs other duties as assigned.

Requirements

• diploma / GED required General . subjects.

One (1) year or more customer service or comparable experience with issues resolution experience required.

Detail oriented with excellent follow-up practices.

Strong verbal and written communication skills.

Apply effective phone skills.

Capable of multi-tasking, highly organized, with excellent time management skills.

Flexibility to operate and self-driven to excel in a fast-paced environment.

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).

Ability to work independently and as a member of a team.

Experience using Microsoft word and excel intermediate preferred.

Should you have any questions about this job, application process etc., please feel free to contact our recruiter according to the information below :

Recruiter : Kathy Zhang :

Phone : +1 819 412 4813 ( this phone number can only receive text message or voicemail, we will respond to your questions asap)

Email : nan