Responsibilities :
- Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
- Manage IMAC and desk side support services.
- Manage hard and soft break fix services for laptops and desktops.
- Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
- Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
- Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Manage Desktop Devices (hardware and software) incidents through to resolution.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
- Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.
Requirements :
- Knowledge and experience on windows 7 OS
- Good to have knowledge in AD and smart hands and feet support.
- Good to have knowledge and experience of supporting MAC devices and tablets
- Experience with Service management tool ex Service now
- Should have good expertise on EUC tools, remote support tools, MS office and outlook.
- Preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
- Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required;
Bachelor's Degree preferred.
Desktop EUC -FSE
Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Ensure that each Desktop Device i...
Project Support Analyst - SAP
Support change management activities to ensure a smooth transition to new processes and systems. ...
Cloud & Data Center Systems Support Analyst (Intermediate)
Cloud & Data Center Systems Support Analyst (Intermediate). Cloud & Data Center Systems Support Analyst. The Cloud & Data Center Systems Support Analyst is responsible for daily operations, proactive management, technology recommendations, implementing best practices and managing incidents/requests ...
2024-10 1.0 FTE Permanent Information Technology (IT) Helpdesk Technician
OVERALL RESPONSIBILITIES: Maintaining Board IT assets such as Chromebooks, Windows devices, mobile device management and underlying infrastructure Must be able to display positive attitudes and behaviours, which demonstrate an awareness and willingness to respond to internal customers meeting their ...
IT Desktop Support/Network Support/ Help Desk/ Field Engineer (Freelancer)(Hamilton)
The ability to communicate effectively in both oral and written form with clients and end-users is compulsory. Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at. This role will provide onsite/ on-call assistance...
technical support specialist – information technology (IT)
Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Consult user guides, technical manuals and other documents to research and implement solutions. Provide business systems, network and Internet support to users in response to identified difficult...
user support technician
Work conditions and physical capabilities. Respond to users experiencing difficulties with computer. Provide business systems, network and Internet support to users in response to identified difficulties. Excellent written communication. ...
Technical Support Specialist - Purification and Disinfection
Work closely with Product Management to understand the root cause of the failure, communicate and report on progress with the customer, update Customer Technical Support Cases (CTS) and ensure the technical closure of the case is recorded & validated with the customer. Update/Create/Manage “Customer...
office administrator
Work conditions and physical capabilities. Establish work priorities and ensure procedures are followed and deadlines are met. Carry out administrative activities of establishment. Plan and control budget and expenditures. ...
oxio Technical Support Specialist
The Technical Support Agent is ultimately responsible for delivering a high level of technical support, along with business unit churn ratio and cancellation targets. Technical Support agents are responsible for direct customer service, support, and troubleshooting for oxio customers experiencing di...