Customer Service Representative

We are seeking a highly motivated, detailed-orientation and customer-focused Financial Service Customer Service Representative (CSR) to join our growing team. As a customer service representative in the financial industry, you will play a crucial role in assisting clients with their banking investment, or insurance-related inquiries while ensuring a seamless and professional customer experience. You will provide support via phone, email, and live chat while maintaining compliance with financial regulations and company policies.

The ideal candidate will have a strong understanding of financial products and services, exceptional communication skills, and a passion for helping customers navigate their financial needs. If you thrive in a fast-paced environment and enjoy problem- solving, this is role for you.

Advantages

Salary - $50,000 - $52,000

Comprehensive Benefits Package, including health, dental and retirement plan

Opportunities for career growth in the financial services industry.

Supportive and inclusive work environment with ongoing training and professional development.

Responsibilities

Assist customers with inquiries related to banking products, loans, credit cards, investments, and insurance policies

Adhere to company policies, industry regulations, and compliance standards

Maintain accurate records of customer interactions and transactions in the CRM system.

Stay up to date on financial industry trends, product offerings, and policy changes.

Work closely with internal teams, such as loan officers and investment advisors, to provide seamless service.

Qualifications

Strong understanding of banking, credit, investments, or insurance products.

High School Diploma required

Proficiency in Microsoft Office

Excellent verbal and written communication skills with a customer-first mindset

Summary

Provide exceptional customer service by assisting clients with inquiries, resolving issues, and ensuring customer satisfaction.

If you do not have a Randstad profile reach out to Romario at romario.mullings@randstad.ca or 902-448-9675

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.