Bilingual Customer Service Representative (Hybrid)

As a Bilingual Customer Service Representative, you will be the first point of contact for all customers with Irving Energy. Your goal will be ensure all concerns of the customer will be served, including account maintenance, billing inquiries, ordering products, and general contact with the company. Your success will be measured on your ability to provide excellent customer service in relation to product delivery.

What We Offer:

• Hybrid Work Model - Allows for a blend of in-office and work-from-home days
• Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan - in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.
• Paid Vacation - Plus an annual option to purchase additional vacation, too
• Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

• Provide customer service by taking information for orders of heating oil, propane, stove oil and diesel, and for product to be delivered on the next scheduled delivery day.
• Provide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, trouble shooting and/or solving basic account related problems, managing the needs of displeased callers, escalating issues as appropriate, providing accurate information on products and services and answer general inquiries, and offering value added services.
• Reduce company exposure by doing soft collections when customers call and forward to appropriate Customer Credit Representative as necessary.
• Processing of customer payments via other payment options.
• Perform other duties as required to maintain and enhance departmental productivity.
• Outside of standard business hours be responsible for all afterhours activity.

Your Skills:

• Ability to work well with others
• Excellent communication skills
• Ability to work with little supervision
• Basic computer skills a must

Your Experience:

• High school/equivalency
• Prior customer service experience

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent