SAIT’s Information Technology Services department handles all software and hardware needs, as well as technological and networking issues for both employees and students who rely heavily on computer systems across our campuses. Technical support — which includes help with computer hardware and software technical problems, email, audio-visual needs and more — is available to everyone at SAIT, whether the problem occurs at home or on-campus. The Opportunity We are seeking a dedicated and experienced Learning Management System (LMS) Supervisor to oversee the management, optimization, and development of our Brightspace LMS platform. The LMS Supervisor will lead a team that significantly impacts educational delivery, compliance, and data security across the organization. This role is crucial in ensuring efficient operation, policy compliance, and enhancement of the user experience for faculty, staff, and students. Additionally, the LMS Supervisor will be responsible for escalating technical issues and collaborating with support teams and stakeholders to enhance the learning experience for students on all SAIT’s campuses.

The Role

• Team Leadership and Supervision
• Provide Strategic Leadership : Foster a collaborative environment while mentoring the LMS team.
• Coordinate Team Activities : Conduct performance evaluations and set measurable goals aligned with organizational objectives.
• Professional Development : Facilitate growth opportunities while ensuring adherence to union contracts.
• Collaborate with Management : Assist the Manager, Academic Technology in delivering departmental goals; support other functional leaders within the ITS team.
• LMS Management and Administration
• Ensure Optimal Operation : Maintain the Brightspace LMS to operate efficiently, securely, and reliably.
• Oversee Updates and Upgrades : Plan and execute complex system updates to avoid service interruptions.
• System Reliability and Security : Monitor and enhance system performance and security measures.
• Technical Troubleshooting : Address high-level technical issues that could impact academic operations.
• User Support and Training Development
• Develop Training Programs : Work with faculty and staff to maximize LMS utilization.
• Provide Expert Support : Offer high-level assistance for escalated user experience issues.
• Maintain Documentation : Keep documentation up-to-date with system changes and compliance requirements.
• Stakeholder Collaboration and Communication
• Support Instructional Needs : Collaborate with faculty and departments to enhance instructional delivery.
• Liaison Role : Act as the bridge between technical teams and academic departments.
• System Integrations : Work with ITS and other departments on integrating systems.
• Advocate for LMS Needs : Represent LMS interests in committees and meetings, aligning initiatives with organizational strategic goals.
• Policy Compliance and Regulatory Adherence
• Implement Policies : Collaborate with academic departments and the Office of General Counsel to enforce LMS usage policies.
• Ensure Compliance : Adhere to organizational policies, union agreements, and legal regulations.
• Accessibility Standards : Stay informed about accessibility requirements and implement best practices.
• Health and Safety Compliance : Understand and comply with Occupational Health and Safety policies and procedures, ensuring all work is conducted according to applicable legislation.
• Project Management and Strategic Planning
• Lead LMS Projects : Drive initiatives related to LMS improvements, integrations, and new feature implementations.
• Risk Management : Perform risk assessments and develop mitigation strategies for project-related risks.
• Vendor Coordination : Manage relationships with vendors and external partners.

Qualifications

Job classification : P5932 - Supervisor Salary range : 85, - 95, Paid Leave : 4 Weeks Vacation / 14 Flex Days per year # of positions : 1 Hours Per Week : Posting closing date : Until position is filled View a summary of our for salaried employees as one of Alberta's Top Employers, including health & dental care, pension plan, vacation & special leave and flexible work options at our beautiful inner-city campus. About SAIT SAIT is a global leader in applied education. Named one of , we offer the chance to work with a purpose — preparing the next generation of industry leaders, entrepreneurs, advocates and explorers. Building on our 100+ year history, we’re looking for innovative, bold and collaborative employees who embrace change and deliver world-class customer experiences. Your future starts now at SAIT.Equity, diversity and inclusion (EDI) is essential to achieving SAIT’s vision to be a global leader in applied education. It creates the conditions for a healthy campus where everyone feels welcome, respected and empowered to succeed. SAIT values fairness, shared accountability and the importance of representation. The institution expects a commitment from its students and employees to continuously develop an equitable and inclusive mindset that celebrates diverse experiences and perspectives. Learn more about . BEWARE FALSE POSTINGS AND RECRUITING OFFERS SAIT has been made aware of individuals or organizations posing as SAIT using false postings to attract job seekers and collect personal information. Please be aware that SAIT will never request sensitive personal information beyond what is required for an application. Career opportunities at SAIT will always be posted on the SAIT career site and we encourage applicants to only apply directly through there. When your application is completed you will receive an email confirmation, if you did not receive one please check your junk mail or try applying through the SAIT career page again.