Production Support - AWS,Mainframe, ServiceNOW, Jira
No longer accepting applications
Production Support - AWS,Mainframe, ServiceNOW, Jira
Astra North Infoteck Inc.Toronto, ON, ca
30+ days ago
Job description
6-8 AWS, TS2 Mainframe Systems, ServiceNOW, JIRA.
Essential Skills :
This role will provide day-to-day support for production systems, ensuring high availability and smooth operation. The role involves troubleshooting and resolving issues related to AWS services, TS2 mainframe systems, database issues, and other production applications to minimize downtime.
The role requires monitoring and maintaining production systems hosted in AWS, ensuring efficient operation, scalability, and security of AWS-based applications.
Any issues affecting production performance will need to be addressed quickly to avoid disruptions.
The candidate should also have experience supporting TS2 mainframe systems, particularly in a banking environment, focusing on batch jobs and system operations, troubleshooting mainframe-related issues to ensure seamless production functionality.
The engineer will use ServiceNow (SNOW) to log, track, and resolve incidents, ensuring all issues are documented, SLAs are met, and progress is tracked for continuous improvement and coordinating with relevant teams to investigate root causes, prevent future incidents, and ensure timely resolution of issues.
Hands on experience in JIRA that will be used to track and manage incidents, problems, and changes.
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Production Support - AWS,Mainframe, ServiceNOW, Jira • Toronto, ON, ca