Contract Account Admin

This position follows a hybrid schedule with minimum 1 day in-office days per week. Our office is located at CAMBIE ROAD, Richmond, BC.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Contract Account Admin will be part of a collaborative and customer-facing team responsible for tasks related to all aspects of Order Processing including Bookings, SAP activities, VBL audits, and Maintenance for all Enterprise Imaging customers.

The role ensures accurate and timely documents for customers and internal stakeholders, supports inquiries, prioritizes tasks, and manages deadlines. It works closely with groups such as Sales, Contracting, Purchasing, Solution Architects, Revenue Operations, Support, Legal, Finance, AR, and Contract Operations.

This position is full-time, Monday - Friday. Employees are required to work within our normal business hours of 8 : 00am - 4 : 30pm PST. It may be necessary, given the business need, to work beyond the traditional 40-hour work week and / or weekends.

We offer 24 weeks of on-the-job training. The hours of the training will be 8 : 00am to 4 : 30pm PST.

Primary Responsibilities :

• Review, process, and book all signed contracts and amendments
• Maintain and update accurate maintenance data across multiple systems
• Review contracts, billing submissions, invoices and credits as necessary
• Communicate with Customers and Sales on signed contracts, amendments, order-related inquiries / issues, Maintenance terms, and billing
• Process credit memos and billing updates
• Validate order information in SAP as necessary
• Submit orders to SAP and release Build Orders; import orders into Install Schedule
• Review contracts as necessary
• Perform Quality Assurance checks on bookings, SAP entries, billing information in SAP, Renewal letters as necessary
• Resolve and take ownership of any Order-related issues
• Provide guidance to Sales and CSLs on order process
• Answer questions from Contract Operations, AR or other departments in relation to Order / Maintenance set up
• Process Contract Correction and Contract Revision notices as necessary
• Third Party Reporting
• Assist with VBL Audits as needed
• Liaise with other departments to secure or provide information and necessary documents
• Provide Contracts / Order Processing team absence coverage
• Other projects or responsibilities that may be assigned by the Order Processing Manager or other Sales Ops Leadership Team, or Senior Specialist in the absence of the Manager

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

High School Diploma / CAEC (Canadian Adult Educational Credential)

Must be 18 years OR older

2+ years related experience in a sales environment, accounting environment or high-level customer service environment

2+ years of experience in MS Excel including formulas, pivot table, lookup functions

2+ years of experience in the use of ERP Tools (e.g. SAP, Oracle EBS) and CRM (e.g. Salesforce)

2+ years of experience with contracts, records maintenance, invoices and business accounting

Communication skills (written and verbal business English)

Aptitude of all MS Office Products, (in particular Outlook, MS Word and Adobe Acrobat)

Math skills or basic accounting experience

High level of accuracy in data-entry and data management

Ability to work full-time, Monday - Friday. Employees are required to work within our normal business hours of 8 : 00am - 4 : 30pm PST. It may be necessary, given the business need, to work beyond the traditional 40-hour work week and / or weekends.

Telecommuting Requirements :

Reside within commutable distance to the office at CAMBIE ROAD, Richmond, BC

Ability to keep all company sensitive documents secure (if applicable)

Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills :

Initiative.

Positive Attitude.

Excellent communication skills (written and verbal).

Time management, organizational, and interpersonal skills.

Ability to deal with issues and problem-solve.

Ability to work under pressure.

Ability to handle stress and change.

Flexibility and ability to multi-task.

Team Player.

High-level of accuracy and attention to detail.

Quick learner.

Ability to manage conflicting priorities.

Good Customer service.

Proactive.

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Canada Residents Only : The salary range for Canada residents is $51, to $, annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.