Department Associate (Metro)-EN

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well‑being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts, offers family support and organize charity events.

The Role

As a Department Associate (Metro), you provide retail services to a unique client base – members of the Canadian Armed Forces (CAF) and their families. You assist in the set‑up of various departments ensuring shelves are stocked, faced and properly signed. You provide technical and professional guidance on sales and products and deal with customer concerns or complaints to ensure customer satisfaction. You assist with ordering products and pricing new inventory. You may also provide a variety of other retail services, including regular retail, dry cleaning, lottery services, self‑serve gas services, and postal services.

You operate Point‑of‑Sales systems, the debit/credit machine, and maintain a float. You may take and prepare food and beverage orders and prepare take‑out food, while ensuring cleanliness of food service and eating areas.

This role uses modernized technology and an understanding of the unique pressures and rewards of military service to provide the best customer experience. If you thrive in a customer‑focused environment and a culture passionate about exceeding expectations, this is the opportunity for you.

Qualifications Needed

Education, Certifications and Licenses

• An acceptable combination of education, training, and experience
• Food Handling Certification, as required

Experience

• Retail and convenience operations
• Cash handling
• Sales and merchandising
• Food and beverage preparation
• Food and beverage service

Competencies

• Client focus
• Organizational knowledge
• Communication
• Innovation
• Teamwork and leadership

Language Requirements

• French Essential

Benefits Available

• Health Benefits: Healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program and mental health support.
• Work Life Balance: Paid/unpaid leave, including vacation pay, family related leave and personal days.
• Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.
• Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.
• Perks: Discounts provided through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

Other Information

This is an on‑site position with an assigned work location.

CANEX: From specialized tactical gear and mess kits to everyday groceries, CANEX is a unique retail operation that supports our troops and the military family lifestyle. CANEX has 35 retail, convenience and grocery stores on Bases, Wings and Units across Canada, two retail stores in Europe, under the NATEX brand, and CANEX.ca. No matter where they’re posted, Canadian military families have access to the goods and services they need.

Start Date

February 2, 2026

Type of Position

Part‑Time, Permanent

Inclusion and Accommodation

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Quebec