AR / Customer Service Specialist

Job description

Brand : Central Sanitation

Location : Sarnia, Ontario

About Our Company

Total Sanitation Services is a route-based provider of portable sanitation rental equipment and related services. The Total Sanitation Services family of brands now has strategically located branches in Alberta, British Columbia, Ontario, Oregon, and Texas. We are currently pursuing strategic add-on acquisitions of leading portable sanitation providers throughout North America. Our vision is to be North America’s sanitation services provider of choice in the markets that we serve.

About the Role

This is an in-office position, working closely under the Office Manager’s supervision. If you like having your fingers in a lot of pies to make sure our customers are getting excellent service, this is the role for you! Our Customer Service team is renowned for its dedication, understanding of our business and software systems, and ability to solve problems when things don’t go according to plan.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.
• Work closely with the Customer Service team and drivers to resolve customer problems and prevent complaints.
• Order entry into ServiceCore, including new account set up, and revisions to existing orders.
• Complete daily billing processes for assigned customer accounts.
• Greet and assist in-person customers with account payments.
• Reconcile customer accounts.
• Collect on past due accounts, following established collection protocols.
• Complete 3rd party platform uploads.
• Other activities as required to support our customers.

Qualifications

Job Type : Full time

Work Location : Fully Onsite

Pay : $45,000 - $48,000

What We Offer

We invite applications from all qualified individuals, including those from traditionally underrepresented groups. We are committed to employment equity and diversity in the workplace. Accommodations throughout the recruitment process are available for applicants with disabilities. If you require an accommodation, please email hr@totalsanitation.com to coordinate.

We thank all candidates for their interest; however, only those selected for an interview will be contacted. We may use AI-assisted tools in our recruitment process.

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