Operations Manager

• Ensure secure and accurate use of the cash register, including the opening, balancing, closing, invoice retention, and bank deposits\* (\*free-standing boutiques only)* Oversee and maintain efficiencies to complete accurate shipping & receiving daily, ensuring all parcels are addressed within 24 hours* Maintain and improve the inventory integrity for all three divisions (prevent damages, losses, discrepancies, and execute Cycle Counts, RFID, Year End Inventory)* Oversee stock organization and optimization to create a standard that supports driving business results and increasing sell through* Oversee and understand the savoir faire of RTW alterations, and align with Global guidelines, expertise and experience* Create, maintain and manage all Boutique invoices through our internal system* Managing a budget and forecasting expenditures for a multi-faceted Boutique* Lead the change management within the boutique through various project, be proactive, and take initiative when required* Be the ultimate expert on all Standard Operating Procedures, Systems and Tools to act as a resource & trainer for the entire Boutique Team* Lead and oversee the Chanel et Moi after-sales within your Boutique, including repair intake / lead-times, local / international repairs, spare-parts, execute minor in-store repairs, and delivering an exceptional client experience at every stage* Uphold the Boutique maintenance standards by communicating with contractors / vendors, management / IT to provide services for the boutique* Work with the Boutique Director and Boutique Manager to order, organize and allocate staff uniforms* Establish and maintain working knowledge of current merchandising guidelines as well as the ability to maintain set standards at all times* Check the quality of incoming and outgoing merchandise, ensuring that each product has the correct ticket and that products are boxed and / or wrapped following the appropriate guidelines* Successfully participate in and complete any training provided, acquiring and applying high standards of customer service and product knowledge* Actively and positively participate in any meetings arranged* Detailed oriented and excellent organizational skills* Excellent verbal and written communication skills* Comfortable working with different departments and teams* Strong skills in managing and mentoring a team* Successful experience of at least 4-6 years in leadership retail operations and / or stock experience.* Ability to lift approximately 15-20 lbs* Boutique Management : Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results* Fluent English, French a plus.* Developing your leadership skills* Having accountability and recognition for your own success* Competitive base salary : 95k-100kCAD annually* Health & Wellness – Private medical and dental insurance, long-term disability coverage, life insurance, and accidental death and dismemberment insurance. Plus, the option to add family members. Financial Security – A strong company pension plan and bonus program to help you plan for the future.* Time to Recharge – Enjoy generous vacation days, sick leave, CSR (volunteering) days, and even a day off for your birthday!* Parental Support – A robust global parental leave policy to support you during life’s important moments.* Employee Assistance Program (EAP) – 24 / 7 access to resources, including counseling, legal support, wellness services, and financial guidance.* Professional Growth & Development – We are committed to your success. From mentorship programs and learning opportunities to career advancement within the company, we provide the tools and resources to help you growExceptional creation and client experience

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