Quality Assurance Process & Governance Analyst (CoE)

Quality Assurance Process & Governance Analyst (CoE)

Join to apply for the Quality Assurance Process & Governance Analyst (CoE) role at Air Canada . Air Canada is the iconic Canadian airline recently ranked the best airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Governance & Compliance

• Define, evolve, and maintain QA governance frameworks, policies, and best practices.
• Conduct SDLC audits for compliance with internal standards, accessibility (WCAG, ADA, AODA), and data privacy (GDPR, PCI).
• Establish and monitor KPIs and quality metrics for process effectiveness, delivery performance, accessibility, and test data fulfillment.
• Drive Continuous Service Improvement (CSI) initiatives to optimize QA processes, reduce defect leakage, and improve upstream quality.
• Develop and maintain QA scorecards, dashboards, and reporting for leadership visibility.
• Liaise with internal and external auditors during compliance reviews.
• Promote a culture of quality, accessibility, and accountability across IT and business stakeholders.

Accessibility

Test Data Management

Collaboration & Training

Technical Requirements

Qualifications

Conditions Of Employment

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits / visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

#J-18808-Ljbffr