Coordinator, Safety and Wellbeing (Friendly Calls)

Title : Coordinator, Safety and Wellbeing (Friendly Calls)

Employee Working Location : Partially Virtual / Hybrid (Montreal, QC)

Employment Status : Temporary Full-time (9 months)

Salary Band : $ 30.11 / hour

The Canadian Red Cross (CRC) an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience.

As a Canada’s Best Employers 2024 , we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

• In collaboration with the Manager and Operations team, plan and organize the delivery of SWB services and associated procedures and tools.
• Ensure quality of service and compliance with CRC national standards, including minimum standards for community engagement and accountability, child protection, gender and diversity, and procedures for SWB activities.
• Provide technical support and build Operations personnel capacity in providing in safe and supportive environments.
• Help match beneficiaries’ needs to the available health and social services (CIUSSS).
• Raise awareness among internal and external stakeholders regarding the needs of beneficiaries facing specific vulnerabilities.
• Support beneficiary and community engagement, as well as the development and maintenance of a referral process to map out community resources.
• Support recruitment of SWB staff.
• Lead team meetings with personnel under your supervision and participate in Operations coordination meetings.
• Escalate and manage complaints in accordance with CRC policies and procedures as needed.
• Provide statistics as requested.
• Represent the CRC with provincial and regional health and social services, and community partners, and participate in any coordination structures.
• Support the Mental Health and SWB program development plan in Quebec, as requested.
• Performs other duties, as required.

What we are looking for :

• Willingness to abide by the Fundamental Principles of the Movement and model the core competencies of the CRCS : team excellence, service excellence, accountability, and a focus on results.
• This position requires a satisfactory criminal record check and vulnerable sector check.
• A university degree in a related field (social work, psychology, special education, nursing, community work and public health).
• Minimum of three (3) years relevant working experience and one year overseeing a team.
• A relevant combination of training and experience may be considered.
• Experience in planning and managing within a high-stress / complex environment.
• Extensive knowledge of and experience with the MS Office suite.
• Experience working with volunteers and managing volunteer resources.
• Experience as a trainer an asset.
• Being a member of a professional association relevant to the job duties is considered an asset.
• Experience in case management and assessing case files is considered an asset.
• Experience working with Indigenous communities and in cross-cultural contexts is an asset.

Working conditions :

• Outside of deployments (Max 10% for this position), the incumbent can work from home or at the Canadian Red Cross offices.
• Travel within the community is part of the job duties. A valid driver’s licence is essential; travel between the assigned sites is expected.
• Non-traditional work hours will be required to meet the needs of the volunteer teams, work during emergency responses, and perform on-call duty.
• Ability to be on-call when scheduled, as required.
• Eligibility to work in Canada : At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for.

Refer to our FAQ for more information.

• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• As we work with and support people (managers, colleagues, beneficiaries / customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.

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