Title : SAP AMS lead / SAP Support Lead
Location : 90% remote 10% travel to Vancouver, BC, Canada
Not strict travel; based on need basis only) expenses would be paid.
Target start date : 11 / 4
Modules : SD FI LE MM / IM CAR EWM Basis / Security ABAP
Position Overview :
We are seeking a dynamic and experienced SAP AMS Lead / SAP Support Lead to oversee our SAP support operations. The ideal candidate will have extensive experience in SAP modules, including SD, FI, LE, MM / IM, CAR, EWM, Basis, Security, and ABAP.
This role requires strong leadership skills, the ability to manage a team of support professionals, and the expertise to ensure optimal performance and functionality of SAP systems.
Key Responsibilities :
- Team Leadership : Manage and mentor a team of SAP support analysts, ensuring high-quality support and continuous development.
- Incident Management : Oversee the resolution of incidents and service requests related to SAP modules, ensuring timely responses and effective solutions.
- System Monitoring : Monitor SAP systems for performance and availability, proactively identifying and addressing potential issues.
- Module Expertise : Provide expert guidance in SAP SD, FI, LE, MM / IM, CAR, EWM, Basis, Security, and ABAP, ensuring best practices are followed.
- Change Management : Coordinate and manage change requests, ensuring proper testing and documentation.
- Collaboration : Work closely with business stakeholders to understand their needs and translate them into technical requirements.
- Documentation : Maintain comprehensive documentation for processes, procedures, and system configurations.
- Continuous Improvement : Identify opportunities for process improvements and enhancements within the SAP environment.
- Training : Provide training and support to end-users, enhancing their understanding of SAP functionalities.
Qualifications :
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 7+ years of experience in SAP support and maintenance roles.
- Strong knowledge of SAP modules : SD, FI, LE, MM / IM, CAR, EWM, Basis, Security, and ABAP.
- Proven experience in team management and leadership.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and interpersonal skills.
- SAP certification(s) in relevant modules is a plus.
Preferred Skills :
- Experience with SAP HANA and S / 4HANA.
- Familiarity with Agile methodologies.
- Knowledge of integration with non-SAP systems.
What We Offer :
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and innovative work environment.
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