Talent.com
Service Design Manager

Service Design Manager

DaviesHalifax, Nova Scotia, CA
14 days ago
Salary
CA$102,000.00 yearly
Job type
  • Full-time
Job description

Description

Davies is a community of outstanding people . We welcome different perspectives, support each other’s ambitions and grow together. In a fast-changing business environment, we adapt and look ahead . We succeed because we are multi-talented : in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

Our Values

We are Connected : United under one mission and believe in our collective power to make a difference; together we are greater than the sum of our parts.

We are Dynamic : We adapt with the environment, striving for what is next. Relentlessly seeking more for our business, clients, colleagues, and communities.

We are Innovative : We are solution focused with an entrepreneurial mindset, empowered to discover new paths.

We Succeed Together : We support each other to grow and value different perspectives, ideas, and experiences - making an impact on our communities.

The role

We are seeking a highly skilled and motivated IT Service Design Manager to join our Team. The ideal candidate will have over 5 years of experience in IT service design and management, with a strong understanding of ITIL principles and practices.

As Service Design Manager you will work closely with the Transformation, Delivery and Service Operations teams to assist the design of existing and new services. This is a senior role which will lead the existing team which includes Transition and Change roles.

This role is crucial in ensuring that our IT services are designed to meet the needs of our business and customers, providing a seamless and efficient service experience.

  • Please note this role doesn't offer visa sponsorship and requires candidate to work from our Halifax office location in a hybrid work environment.

We are grateful to all the candidates who have shown interest to our role, however due to high volume of applications only shortlisted candidates will be contacted for further interview.

Key Responsibilities

  • Lead the design and implementation of IT services, ensuring alignment with business objectives and customer requirements.
  • Develop and maintain service design policies, processes, and procedures in accordance with industry best practices.
  • Collaborate with stakeholders to gather and analyse requirements, translating them into effective service designs.
  • Manage the service design lifecycle, including service level management, capacity management, availability management, and continuity management.
  • Ensure that all service designs are documented, reviewed, and approved by relevant stakeholders.
  • Participate in regular reviews and assessments of service designs to identify areas for improvement and optimization.
  • Work closely with other IT teams and the Transition Manager to ensure seamless integration and transition of new services into the operational environment.
  • Provide guidance and support to team members, fostering a culture of continuous learning and development.
  • Timely escalation of issues to Head of Technology.
  • Work with people leads and Head of Technology to set objectives, participate in feedback for performance reviews and ensure the team

    • Skills, Knowledge and Expertise

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in IT service design and management, with a strong understanding of ITIL or ISO20000 principles and practices.
  • ITIL Foundation certification or ISO 20000 preferred
  • Proven experience in designing and implementing IT services in a complex and dynamic environment.
  • Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
  • Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.

    • Benefits

    Diversity and Inclusion

    Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

    Benefits

  • Medical, Dental, Vision, etc.
  • RRSP (Retirement) w / employer contribution
  • Fringe Benefits
  • Corporate Entertainment Benefits
  • HSA (Health Care Savings Account)
  • 2 x paid volunteering days

    • Davies Group Reward and Recognition

    Davies Group embraces innovation, running an annual competition to generate new business projects. There are cash prizes for the top 100 entries and finalists are invited to present their idea to our investors. For our previous finalists, this has meant trips to San Francisco and Nashville in the United States.

    We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

    We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

    Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.