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Field Service Mgr (Civil / I&R / QA)

Field Service Mgr (Civil / I&R / QA)

AFLVictoria, British Columbia, CAN
9 days ago
Job type
  • Full-time
  • Permanent
Job description

Job Details

Description

Responsibilities :

  • Ensure quality of service, customer experience, and community engagement within supported areas.
  • Manage and direct the activities of technicians to ensure compliance with established processes and procedures.
  • Ensure that services offered meet customer expectations and align with organizational goals.
  • Take responsibility for overall customer satisfaction and act as an ambassador of AFL.
  • Identify and resolve roadblocks and escalate issues to ensure timely resolution.
  • Interpret and ensure compliance with policies and address disciplinary matters when required, with a specific emphasis on performance management, mentoring, and coaching.
  • Ensure on-site adherence to Health and Safety regulations and procedures, including auditing safety plans, team member training, external resource monitoring and communication, equipment inspection, and regular site / field inspections.
  • Conduct frequent quality assurance audits to ensure strict adherence to AFL and client standards.
  • Conduct ongoing quality checks of performance and conduct regular site visits to meet with the crew. Ensure a minimum of 12 site visits per day to maintain standards and offer support and feedback directly on-site.
  • Cultivate strong relationships within the team and uphold a nurturing work environment, actively fostering an engaging and motivating culture of high performance - emphasize the importance of recognition and encourage team-building activities.
  • Maintain confidentiality of sensitive information to protect organizational values.
  • Perform other administrative and miscellaneous duties as requested or assigned.
  • The ideal candidate will excel at taking ownership of tasks, fulfilling requests, and seeking opportunities to add value to job accomplishments.

Required Skills :

  • Leadership : Ability to lead and develop others, provide ongoing feedback, and create learning opportunities.
  • Flexibility : Openness to change, adaptability to new information and unexpected obstacles.
  • Detail-oriented : Excellent attention to detail and ability to follow through on assigned tasks.
  • Independence : Capability to work well with limited supervision.
  • Analytical Thinking / Problem Solving : Proficiency in complex reasoning and analysis.
  • Results-focused : Driven to achieve goals and targets.
  • Interpersonal skills : Ability to collaborate, maintain effective relationships, and communicate clearly at all levels of the business.
  • Adaptability : Capability to work in a fast-paced environment, handle various situations, and prioritize multiple work assignments simultaneously.

    • Experience and Qualifications :

  • Minimum of 3 years of technology industry experience.
  • At least 3 years of experience of managing large teams.
  • Proficiency in using MS Office suite (Excel, PowerPoint, Word, and Outlook).

    • Required Qualification :

  • Bachelor’s degree or equivalent experience.
  • Preferred degree : Technology, Engineering, Telecommunications, or Management.

    • Working Conditions :

  • Combination of field and office environment.
  • Shifts work (day, evening, weekends and statutory holidays) as assigned.
  • Working from the office for two days per week, with the remaining three days dedicated to conducting site visits.
  • Permanent full-time position.
  • Travel may be required on a limited basis.

    • Qualifications

    Skills

    Behaviors

    Motivations

    Education

    Experience

    Licenses & Certifications