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Customer Care Professional

Customer Care Professional

360insightsWhitby, Durham Region, Canada
30+ days ago
Job type
  • Full-time
Job description

Starting hourly rate : $19.00

Plus Bonus, Equity & Benefits

  • Our salary ranges are determined by role, level, and location. The range reflects the typical range for new hire salaries, it does not reflect the maximum salary for the role over time. Individual pay offers are determined by job-related skills and experience demonstrated during the interview process.

Job Summary : The Customer Care Professional acts as the main point of contact for consumers and sales associates who call or email in regarding a concern with their incentive program. As the first point of contact, the Customer Care Professional provides efficient and dedicated service to ensure resolution and an overall positive experience.

What you will be doing :

  • Provide world-class customer service for our clients through inbound phone calls, email support boxes and portals, and live chat.
  • Learn and navigate the 360insights solution to provide answers to customer inquiries.
  • Consistently work towards enhancing the customer’s experience and reducing the need for customers to contact us by capturing classification data on each interaction, providing regular anecdotal and data-based feedback identifying issues early, including highlighting feedback from clients, and offering suggestions for solutions.
  • Continued personal growth to place yourself in the position to successfully advance your career.

    • What you’ll bring to this role :

  • Customer service experience.
  • Excellent communication skills – written, verbal, and listening.
  • Working knowledge of Microsoft Office products (with emphasis on Excel and Word).
  • Analytical and problem-solving skills.
  • Organizational and follow-up skills (including prioritization).
  • Team player able to work both as part of a team and independently.

    • Why 360?

    Join 360insights, a global leader in channel incentives and insights, recognized as a Great Place to Work in Canada, the USA, and the UK. We put people first, fostering an inclusive, values-driven culture where both team members and clients thrive.

    We welcome individuals from all backgrounds and are committed to equal opportunity for every race, religion, ethnicity, age, disability, sexual orientation, and gender identity. Accommodations are available upon request throughout the hiring process. Learn more about our DEIB Vision on our website.

    At 360insights, we believe in “Experiences that create growth. Growth that creates experiences.” Our Learning & Development programs and mentorship initiatives provide the tools and support you need to succeed and advance as an Insighter.

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    Customer Professional • Whitby, Durham Region, Canada