Resident & Family Experience Coordinator (Social Worker) | Permanent, Full-Time

If you’re passionate about being a part of a team that is committed to the Team Member Experience and driven by innovation and growth, then join us!

The Resident & Family Experience Coordinator III is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

Responsibilities

• Lead the resident move‑in, transfer, and move‑out process in accordance with the organization’s move‑in experience standards, including facilitation of the application process, assistance to access financial supports as required, tours, and introduction of the resident / family / substitute decision‑maker (SDM) to the community and its operations.
• Assist and support residents / families / SDMs with adjusting to living in long‑term care.
• Provide social‑work counselling services as required, working with the inter‑professional team to assess and develop a plan of care that meets residents’ psychosocial and social needs, promoting overall wellbeing and safety.
• Plan, develop, implement, and evaluate individual social‑work services and / or support groups to meet the identified needs of residents and families, engaging external resources as required to ensure residents’ social needs are met.
• Support residents and families during advanced care planning and treatment‑plan conversations within Social Services Worker scope, including funeral arrangement discussions.
• Recruit and supervise social‑work students’ placements.
• Respond to, correspond, and track feedback received in the resident home area / neighborhood to ensure timely resolution and satisfactory outcomes.
• Provide reporting and analysis of feedback to Leadership & Quality Committee.

Act upon your desire to help others and join Sienna Senior Living as we continue to enhance the lives of those we serve.

Must haves

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, accommodations will be provided throughout the recruitment, selection, and assessment process.

Sienna Senior Living offers health authority wage levelled roles

This posting is for an existing vacancy. Sienna Senior Living may utilize artificial intelligence to screen and assess applicants for this position.

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