user support technician

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service
• Manage incidents

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• Servers
• Database software
• Oracle
• Spreadsheet
• Enterprise resource planning (ERP) software

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail

Workplace information

• Hybrid
• Work Term : Permanent
• Work Language : English
• Hours : 40 hours per week