Community Sales Manager

Join to apply for the Community Sales Manager role at Atria Retirement Canada.

Base pay range: $60,000.00/yr - $72,000.00/yr.

Benefits

• Paid holidays and PTO
• Community employees may receive annual anniversary rewards dependent on classification.
• Benefits package includes Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S. Based Communities)
• Annual anniversary reward amounts vary by location

Qualifications

• One to two years of related sales experience.
• Bachelor’s degree from a four year college or university preferred.
• Strong customer service skills, basic financial knowledge of revenue and profitability, intermediate computer and electronic file management skills, and strong organizational skills including ability to follow‑up, detail‑oriented, multi‑task, and maintain confidentiality.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Valid driver’s license.
• Must satisfactorily meet and be in compliance with Atria motor vehicle policy standards.

Responsibilities

• Primarily focused on sales activities outside the community by making sales calls to potential residents, referral sources and other resources.
• Work with the Executive Director and the Regional Sales Manager to develop and implement a rolling 90 day Sales and Marketing Plan.
• Meet or exceed weekly company/community sales standards.
• Produce a weekly sales forecast.
• Respond to telephone inquiries, remotely and in real time where possible, and conduct walk‑in and scheduled tours with prospective residents or interested parties.
• Facilitate training and continuous service for all community staff that may have occasion to field an inquiry call or conduct a walk‑in or scheduled tour.
• Coaching and training community staff to support the sales effort.
• Accurately maintain the community’s Customer Relationship Management database.
• Maintain the Organizational and Contact libraries in the community’s CRM by entering information about new potential referral sources, updating existing ones and keeping detailed accounts of appointments with individual referral source contacts.
• Develop and maintain relationships with any and all potential referral sources and conduct ongoing field visits.
• Qualify prospective residents, effectively matching services to their needs to maximize move‑in potential.
• Qualify all current and potential referral sources to maximize referral potential.
• Research and maintain current information on local competition, new services and competitors entering the marketplace; gather market/competitive information and report findings to the Regional Sales Manager, the Executive Director and the Business Analysis team at the support center.
• Accurately track move‑ins, move‑outs and quantity vs. quality of referral activity, determining appropriate follow‑up actions.
• Assist the Executive Director in ensuring that the community is staged, marketable and presentable.
• Assist the Management Team in completing necessary move‑in paperwork, ensuring a smooth transition for the resident and compliance with company policies and appropriate provincial licensing regulations.
• Provide regional management with necessary paperwork and reports to actively monitor sales efforts.
• Attend and participate in core Atria Retirement Canada sales training events and maximize techniques to grow census/revenue.
• Promote special events to provide opportunities for community members and prospects to visit and tour the community.
• Serve as a resource by educating and providing information to those who advise seniors on health and alternative living options.
• Manage and monitor community marketing budget within established budgetary guidelines and according to current community census.
• Perform other duties as needed or assigned.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Sales and Management

Location: Victoria, British Columbia, Canada